WPCCU · 11 hours ago
Teller I
Los Angeles, CA
Full-time
Onsite
New Grad, Entry Level
0+ years expWPCCU is a credit union dedicated to providing quality service to its members. The Teller I role focuses on efficiently handling member transactions, providing accurate information, and cross-selling credit union products and services while ensuring compliance with established guidelines.
BankingFinancial Services
Responsibilities
Balance Cash Drawer and daily transactions within established credit union guidelines to ensure accuracy and prevention of losses
Knowledge in processing all teller transactions including deposits, withdrawals, loan payments, night drop, bank by mail transactions, payroll deduction, money orders, and travelers checks
Provides prompt and accurate information to the member and conducts moderate to complex account research or inquiries
Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and service
Receives and processes member financial transactions, including deposits, withdrawals and loan payments; sells money orders and travelers checks to members; transfer amounts from member accounts as directed
These transactions are performed with minimal or no errors
Ensures compliance with all credit union member service standards
Performs all member related functions and activities in accordance with superior member service
Handles member correspondence, resolves inquiries and provides product information
Utilizes TQM tools and techniques, such as flowcharting, brainstorming, check sheets, and charts to continuously improve work process
Assists other staff members with product and service issues with minimum supervision
Maintains effective communications between branch and other service centers
Is willing to provide support to other service centers in order to achieve exceptional member service
Supports the needs of the sales division by assisting wherever needed to meet member demand with sales and service delivery
Promotes a retail environment by cross-selling and referring credit union products and services
Required to meet and maintain minimum sales objectives assigned by branch management
Maintains professional standards with all member and staff contacts, written correspondence, and overall personnel and branch appearance
Composes correspondence and communicates with members as necessary
Performs other duties as assigned
Qualification
Required
High School Diploma, G.E.D., or equivalent required
Minimum of six months to two years of similar or related experience
Courtesy, tact, and diplomacy are essential elements of the job
Basic PC skills, Microsoft Windows, Microsoft Word, Basic Internet Browser
Ability to communicate clearly and to be understood in English, both in writing and verbally, by telephone and face to face
Ability to sit in increments of 2-3 hours at a time during the work day
Ability to stand in increments of 2-3 hours at a time, walk one hour per day, and bend/reach a distance of two to four feet
Ability to operate computer terminal, printer and calculator for extended periods of time
Ability to organize financial records in chronological and/ or alpha/ numeric files
Ability to make sound decisions
Company
WPCCU
Water and Power Community Credit Union (WPCCU) was founded in 1936 to serve the financial needs of the Los Angeles Department of Water and Power employees.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$7.5M2023-12-13Series Unknown· $7.5M
Leadership Team
Felipe Castaneda
Chief Financial Officer
Bruce West, MBA
Chief People Officer
Company data provided by crunchbase