Rentokil Réunion - Les experts de la lutte contre les nuisibles partout à la Réunion · 23 hours ago
Customer Service Representative (Bilingual)
United States
Contract
Remote
Entry Level
1+ years expRentokil is a global leader in Pest Control and other services across more than 90 countries. The Customer Service Representative (Bilingual) is responsible for handling inbound and outbound customer contacts to solve needs and expand relationships while providing high-quality service experiences that generate sales opportunities.
Business Supplies & Equipment
Responsibilities
Handles customer calls/correspondence for service, scheduling, and billing inquiries turning great service into revenue generating contacts
Offers Home Inspection leads to all customers that qualify
Identify the needs of current and new customers and offer products to close sells and generate revenue and commissions
Cultivates and maintains on-going customer relationships
General knowledge of the organization, products, and/or services
Excellent verbal communication skills with ability to overcome objections and ability to de-escalate situations
Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
Communicates with branch personnel to resolve service and scheduling issues
Initiates outbound customer service calls for various campaigns
Handles incoming calls from technicians to provide support
Qualification
Required
1-2 years of customer service experience preferred
1-2 years of phone sales experience preferred
Ability to use a computer
Basic knowledge of Microsoft Word, Excel, and Windows
Ability to type 35 wpm preferred
Good verbal, written, and interpersonal communication skills
Ability to overcome objections and problem solve
Ability to work in a fast-paced environment
Good problem-solving skills
Ability to work flexible schedule, including weekends and holidays
Must be dependable and consistently punctual for all scheduled shifts
A private home office/workspace suitable for working remotely during scheduled shift
Broadband internet (25Mbps download & 5Mbps upload speeds) with ability to hardwire via an Ethernet cable
Child / dependent care as necessary during the hours of scheduled shift
High school diploma or GED
Benefits
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
Tuition Reimbursement benefits (for FT Colleagues)
Company
Rentokil Réunion - Les experts de la lutte contre les nuisibles partout à la Réunion
Rentokil Réunion : L'expertise mondiale, la proximité locale (Depuis 2003) Rentokil est le leader mondial de la lutte contre les nuisibles depuis 80 ans.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase