ABB OPTICAL GROUP · 1 day ago
Payment Queue Specialist
Coral Springs, FL
Full-time
Onsite
New Grad, Entry Level
$17/hr - $17/hrABB Optical Group is seeking a Payment Queue Specialist to handle inbound calls from customers for processing Credit Card and ACH payments. This role involves working closely with the Collections Team and performing light account maintenance, including analyzing financial statuses and releasing orders.
Health CareManufacturingMedical Device
Responsibilities
Provide individualized customer service with high quality and professional standards
Answer inbound calls and emails. Make outbound calls as appropriate
Process Credit Card and ACH Payments
Provide assistance on Statement & Invoice Inquiries
Provide assistance on financial status of accounts
Provide assistance to other departments and Associates as needed
Understanding of business to business accounts for ABB Optical Group and PEN Buying Group
Research internal and external customer inquiries and provide problem resolution using the most up to date information, technology, and resources
Route calls to the appropriate resources when needed
Report inconsistencies and inefficiencies, and escalate issues to management
Meet or exceed all key performance metrics set by the department
Keep reference guides organized and current
Comply with the Attendance Policy and adhere to established department goals and guidelines
Maintain accurate records of customer interactions and transactions
Maintain a clean and organized work area
Participate in team discussions; provide feedback to improve the processes
Participate in ongoing department training and assessment programs
Qualification
Required
High school diploma or equivalent
General PC applications
MS Office applications
Excellent written and oral communication skills with the ability to convey information clearly and effectively
Ability to multi-task and utilize multiple systems while performing the job
Ability to resolve and deescalate customer conflict issues in a tactful and professional manner
Ability to adapt to change and unexpected demands of the business
Preferred
Bilingual (Spanish)
Experience with business to business, credit and collections
Experience with A/R systems
Benefits
Medical, dental, and vision insurance
Life and group life insurance
Voluntary supplemental life insurance
Supplemental health benefits (critical illness, hospital, accident)
Short- and long-term disability
Paid family leave (where applicable by state law)
401(k) plan
Tuition reimbursement
Eyewear discounts
Paid vacation and/or sick time
Paid holidays
Birthday PTO
Company
ABB OPTICAL GROUP
The nation's leading distributor of optical products to Eye Care Professionals.
Founded in 1989
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tom Burke
Co-Chairman
Recent News
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