ConsultNet Technology Services and Solutions · 1 month ago
Field Support Engineer- Embedded C
Statan Island, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$93K/yr - $116K/yr
8+ years expConsultNet Technology Services and Solutions is a premier national provider of technology talent and solutions. The Field Support Engineer will serve as the primary technical contact in North America, providing hands-on support, diagnostics, and customer assistance for deployments, while coordinating closely with engineering and operations teams.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Act as the primary technical point of contact in North America and provide hands-on field support, diagnostics, and customer assistance for all deployments, ensuring fast and professional incident resolution
Participate in installation, testing, calibration, and integration activities with partners and local authorities, ensuring systems operate according to specifications
Coordinate closely with engineering, operations, and R&D teams in France
Escalate technical issues, follow incident resolution workflows, and ensure seamless communication across time zones
Deliver technical training to partners, operators, and client field teams
Build competence locally by running structured technical training sessions and producing simple, clear technical documentation
Manage local spare-parts, logistics, and field operations readiness
Oversee inventory levels, organize shipments, track replacements, and structure local processes to ensure high system availability
Monitor system performance and drive continuous improvement
Perform preventive maintenance, collect technical data, propose improvements, and contribute to product feedback loops
Qualification
Required
8-10 years of field service or technical support for electronic, electromechanical, embedded, or industrial systems, ideally with exposure to hardware+ embedded software environments
Strong ability to diagnose, repair, test, and integrate complex systems (electronics, IP networking, embedded systems)
Proven experience working autonomously in the field with minimal supervision, ideally in a medium-sized or high-growth environment
Comfortable representing a technology company in front of customers, authorities, operators, and partners with professionalism and clarity
Solid communication skills with the ability to train, document, and explain technical concepts to non-technical users
Demonstrated capacity to coordinate with remote international teams, escalate issues appropriately, and maintain structured reporting
Willing to travel across North America and spend short periods in France for onboarding and workshops
Experience in traffic enforcement, smart mobility, public safety, or industrial systems
Knowledge of hardware/software integration, remote diagnostics, or video/image-based systems
Familiarity with field deployment environments and logistics
Preferred
Able to speak French is a plus
Company
ConsultNet Technology Services and Solutions
ConsultNet is a talent solutions company that helps businesses solve complex challenges by integrating talent, technology, and scalable delivery models.
201-500 employees
H1B Sponsorship
ConsultNet Technology Services and Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (6)
2023 (7)
2022 (6)
2021 (6)
2020 (9)
Funding
Current Stage
Growth StageLeadership Team
Marnie Nuttall
Chief Financial Officer
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