Nationwide · 2 days ago
Technology Engineer Specialist
Ohio - Columbus, One Nationwide Plaza
Full-time
Hybrid
Mid Level
4+ years expNationwide is a Fortune 100 company that emphasizes innovation and technology to deliver exceptional customer care. The Technology Engineer Specialist is responsible for creating and implementing technology solutions, managing capacity, and ensuring the security of technology products while collaborating with various teams to optimize operations.
BankingFinancial ServicesInsuranceLife Insurance
Responsibilities
Own and maintain the team’s Knowledge Article repository, ensuring alignment with ServiceNow and ITSM standards
Serve as Process Owner for Service Request and Catalog; manage lifecycle documentation for configuration items (CIs) in ServiceNow
Apply Lean, A3, and Six Sigma methodologies to streamline workflows and eliminate operational waste
Lead cross functional CI initiatives, including workshops to identify and implement process enhancements as well as train other team members
Document end-to-end process maps for PC Services processes: provisioning, refresh cycles, Build Center operations, and more
Collaborate with engineering and delivery teams to ensure alignment across functional areas
Create, maintain, and enhance RunBooks for Build Center operations—including global sites—supporting onboarding, refresh cycles, DR readiness, and operational consistency
Manage the Tech Stock catalog, including Role Based Access Controls, permissions, and auditing
Define and maintain catalog structures supporting MyTech interface, inventory, asset tracking, and fulfillment processes
Act as primary liaison between Asset Management Provisioning and other cross-functional teams
Consult with Nationwide departments to understand service requirements and translate them into actionable technical and operational plans
Support global enablement and coordinate operational impacts, resource planning, and escalations
Document requirements for inventory and asset lifecycle systems, ensuring ServiceNow integration and alignment with sustainability goals
Track and report hardware lifecycle sustainability metrics including energy usage and ewaste reduction
Serve as the ServiceNow liaison for PC Services, coordinating dashboards and changes
Own and build request catalog items in ServiceNow, ensuring alignment with operational models and enterprise reporting needs
Creates and implements standard builds/templates for all technology platforms
Drives requirements to meet current and future needs, tracks and reports capacity postures
Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities
Analyzes reports and delivery recommendations to remediate capacity issues
Implements capacity enhancements
Designs standard and custom technology solutions for business partner projects, including pre-production testing, performance tuning, handoffs and certification
Delivers technology/product optimization, migrations and management, including technology/product design, planning, power and environmental management
Collaborates with others to develop meaningful metrics that drive fact-based decisions on a given product/environment/solution
Conducts proactive system maintenance, disaster recovery planning, data backup and recovery as well as inventory, configuration and utility product management
Executes production engineering processes, incident management, root cause analysis, problem management, change management, release management and knowledge management
Provides production support for all technology platforms
Provides oversight for technical labs and development environments
Qualification
Required
ITIL Practitioner, CASM, PMP, Lean IT, Six Sigma Black/Green Belt (preferred)
Strong experience with ServiceNow, CMDB, CI lifecycle management, and ITSM frameworks
Proficiency with Agile, SAFe, and Operational Excellence methodologies
Expertise in PC Lifecycle, Tech Stock, PC as a Service, Intune, 1E, inventory/asset management, and process mapping
Strong process mapping and procedural documentation (3+ years) capability and global enablement experience
Undergraduate studies in computer science, management information systems or a related field is preferred
Four years of experience with moderately complex integrated solutions and an ability to develop and modify existing solutions for specialized needs
Experience with automation of solution configurations deployment and with system management processes and tools
Experience with concepts and solutions: IaaS, PaaS, SaaS and Package Solutions
Strong communication skills, knowledge of planning, management and execution of Accelerated Solutions Deliver framework, Information Security acumen
Influencing, negotiating and priority setting is needed
Insurance/financial services industry knowledge is a plus
Benefits
Medical/dental/vision
Life insurance
Short and long term disability coverage
Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
Nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
Company-paid pension plan
Business casual attire
And more.
Company
Nationwide
Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the United States.
10001+ employees
H1B Sponsorship
Nationwide has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (8)
2022 (2)
Funding
Current Stage
Late StageLeadership Team
Jim Grafmeyer
VP, Chief Enterprise Architect
Tony Fenton
Vice President Commercial Lines Underwriting & Product - Commercial, E&S and Specialty
Recent News
2025-11-24
2025-10-20
2025-09-27
Company data provided by crunchbase