Bingltd · 1 day ago
Customer Success Manager
High Point, NC
Full-time
Onsite
Mid Level
$50K/yr - $75K/yrBingltd is dedicated to enhancing people's lifestyles by delivering best-in-class products. The Customer Success Manager will ensure smooth office operations and provide excellent customer support while managing key accounts and overseeing administrative processes.
Furniture
Hiring Manager
Shirley Cheng
Responsibilities
Manage the Customer Service function while also handling vendor communication, order flow, inventory accuracy, and select administrative tasks previously handled by the Vice President
Oversee customer operations and ensure effective communication across all departments
Serve as a point of contact for major accounts ensuring customer satisfaction and long-term retention
Deliver outstanding service throughout the entire order process
Liaise with sales, logistics, accounting, and production to deliver excellent customer experiences
Collaborate with production, development and designers to resolve customer issues and ensure satisfaction
Understand product details, industry expectations, and proactively resolve client issues
Guide the customer service function and supervise Customer Service Associates
Oversee customer support for all existing and future clients
Edit and enter customer orders accurately while maintaining pricing models
Lead and manage sales orders and sales invoicing
Tracking and reporting on order status and logistics updates, coordinating closely with production, logistics, and warehouse teams
Handle challenging customer interactions professionally, focusing on resolution and maintaining brand integrity
Strengthen customer relationships through courteous interactions and proactive outreach
Partner with Sales to suggest opportunities for complementary items, special offerings, or reorders
Oversee showroom inventory control
Support basic inventory analysis
Assist in documenting and refining SOPs to improve efficiency and consistency
Provide backup administrative support for executive projects
Other duties as may be assigned by leadership to support the evolving needs of the business
Partnering with Logistics in the negotiation of contracts with shipping carriers and vendors
Qualification
Required
Experience in customer service within the furniture or furniture-related industry is required
Proven ability to manage key accounts and maintain high levels of customer satisfaction
Strong understanding of office operations and employee communication
Excellent interpersonal and written communication skills
Highly organized and detail-oriented, with strong problem-solving abilities
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace
Benefits
Health Compensation
Retirement Plan
Dental & Vision Coverage
Short-Term Disability
Life and Critical Illness Insurance
Paid Time Off
Company
Bingltd
Bingltd (Jayakas Inc.) is a trusted partner to the U.S.
Founded in 1987
11-50 employees
H1B Sponsorship
Bingltd has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (1)
Funding
Current Stage
Early StageCompany data provided by crunchbase