Grady Health System · 1 day ago
Customer Service Representative - Full time - Evening shift
Atlanta Metro
Full-time
Onsite
New Grad, Entry Level
0+ years expGrady Health System is a vital part of Atlanta and the surrounding communities, dedicated to providing exceptional care and advancing health equity. The Customer Service Representative will handle customer service interactions through face-to-face, email, or telephone communications, and may operate a switchboard to route incoming calls.
Health CareHospitalMedical Device
Responsibilities
Handle customer service interactions through either face-to-face, email or telephone communications
Operate a switchboard to route incoming calls to the appropriate party
Record and document various client interactions for management follow-up
Provide administrative duties for the front desk, guest services and similar facilities or locations
Qualification
Required
High School diploma, GED, or equivalent experience
Advanced computer literacy with knowledge in the Microsoft suite office products
Multitask capability, referencing virtual record keeping forms while maintaining multi-line phone system
Advanced problem solving and critical thinking abilities, must answer questions and inquiries, troubleshoot problems, with customer service focused actions
0 to 2 yrs previous client facing hospitality / customer service experience is required
Accurate data input of sensitive information following organization's protocols
Ability to understand and quickly retain training on EVS actions and CRM software. Prior CRM software experience valued
Ability to type 30 wpm
Benefits
Health & Wellness: Medical, dental, vision, and prescription drug coverage.
Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.
Work-Life Balance: Paid time off, holidays, and family leave benefits.
Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.
Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.
Company
Grady Health System
Grady Health System is one of the largest public health systems in the United States
5001-10000 employees
H1B Sponsorship
Grady Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (7)
2022 (3)
2021 (5)
Funding
Current Stage
Late StageTotal Funding
$50M2014-09-29Grant· $50M
Leadership Team
L
Lindsay Caulfield
SVP/Chief Marketing & Experience Officer
S
Shannon Sale
Senior Vice President, Chief Strategy Officer
Recent News
2026-01-13
The Business Journals
2024-04-09
2024-04-09
Company data provided by crunchbase