IMB (International Mission Board) · 8 hours ago
Service Desk Analyst
Richmond, VA
Full-time
Onsite
Entry Level
1+ years expIMB (International Mission Board) is seeking a Service Desk Analyst to provide a single point of contact for customers enterprise wide. The role involves ensuring an excellent customer experience by offering personalized support and resolving incidents through the Incident Management process.
Non ProfitSocial MediaCommunitiesReligionSocial Impact
Responsibilities
Responsible for interacting with customers via inbound channels and providing information, solutions and updates
Serves as a customer advocate and explains technical issues to non-technical personnel
Uses the Incident Management process to resolve incidents reported by customers or discovered by technical staff
Restores normal service or provides a work-around solution for the customer as soon as possible
Responds to a variety of requests, including new account creation, user access requests, provisioning of hardware and software, etc
Coordinates proactive account management activities
Retains ownership and monitors service request from inception to closure
Assists in the operation of the enterprise service management toolset and ticketing system
Qualification
Required
Good problem solving, analytical and communication skills (written & verbal)
Ability to support Microsoft and Apple products
Experience in Microsoft Windows, Mac OS X, iOS
Ability to understand basic networking, wireless, cloud based platforms, O365, and ERP systems
Preferred
Associates degree
At least 1-3 years of experience in IT service delivery
CompTIA +, HDI Support, or ACSP
Benefits
Medical insurance with choice of 3 plans, dental, vision, HSA and FSA benefit plans (and more!)
Short- and long-term disability and basic life insurance coverage (employer paid) - with supplemental coverage available
403(b) Retirement Plan Savings - with 5% employer contribution plus up to a 4% matching contribution, fully vested after 3 years
21 days of paid time off accrued in the first year, plus 11 paid holidays and the week between Christmas and New Years
Volunteer Mission Trip Benefits so you can experience mission life first hand by working with our teams overseas
Access to tuition discounts
See a summary of our comprehensive benefits package for full time regular and contract employees here.
Company
IMB (International Mission Board)
The International Mission Board serves Southern Baptists in carrying out the Great Commission to make disciples of all nations.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Price Jett
CFO and Treasurer
Todd Lafferty
EVP/COO
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