Pelico · 14 hours ago
Customer Operations Manager (Miami)
Miami, FL
Full-time
Hybrid
Entry, Mid Level
1+ years expPelico is creating the factory of the future with a platform that enhances factory operations management. As a Customer Operations Manager, you will maximize the impact of the Pelico platform by driving customer onboarding, fostering relationships, and collaborating with cross-functional teams to ensure customers achieve operational excellence.
SoftwareSupply Chain Management
Responsibilities
Strengthen relationships with customers to enhance their manufacturing intelligence with Pelico. Conduct business reviews to celebrate successes, plan goals, and resolve escalations empathetically
Lead onboarding by visiting customer sites and ensuring smooth software implementation. Drive user adoption through clear and consistent communication
Partner with sales, marketing, product, and support teams to ensure seamless customer experiences. Share insights to influence product development and strategy
Identify and pursue upselling and cross-selling opportunities. Work with sales to expand customer accounts and increase value
Collaborate with customers to establish clear goals, key metrics, and timelines. Solve challenges to deliver maximum business value
Qualification
Required
1+ year of experience or previous experience in a customer-facing and operations role (internship, apprenticeship...)
Highly energetic and passionate about driving customer success and supporting them in achieving their business objectives
Strong interest in technology with the ability to engage in informed discussions about the data analytics industry
Proven experience in program or project management, preferably focused on onboarding or customer-centric processes
Excellent written and verbal communication skills, with the ability to create impactful presentations for both technical and business audiences
Deep customer empathy, enabling you to listen attentively and address their unique needs effectively
A growth-oriented mindset, adaptable to experimenting with new approaches, learning from setbacks, and continuously improving
Native English is mandatory
Preferred
Experience in Supply Chain operations, advanced manufacturing, and high-growth startup environment are a plus
Benefits
Premium health, dental, and vision coverage
401(k) with company match
Generous PTO policy + company holidays
6 weeks of Work from Anywhere
Company
Pelico
SaaS, Data platform, Supply Chain
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$72.44MKey Investors
General Catalyst
2025-06-18Series Unknown· $40M
2022-04-15Series A· $32.44M
Recent News
2025-09-04
The French Tech Journal
2025-06-24
Company data provided by crunchbase