GitHub · 3 days ago
Sr. Manager, Customer Success Management
United States
Full-time
Remote
Mid, Senior Level
$105K/yr - $278K/yr
7+ years expGitHub is the world’s leading platform for agentic software development, and they are seeking a Senior Manager of Customer Success Management to lead a team of Customer Success Managers dedicated to helping customers achieve their desired outcomes. The role involves coaching team members, establishing processes for customer feedback, and managing relationships with key partners to drive business results.
Artificial Intelligence (AI)Cloud ComputingDeveloper ToolsInternetProject ManagementSaaSSoftware
Responsibilities
Drive, Deliver and Demonstrate Value for Customers: Develop, execute, engage and enable adoption, while building alignment with internal stakeholders, create initiatives to expand product awareness, and identify new growth opportunities for customers. Support escalations, expansion and renewal opportunities
Recruit, Retain, Grow Your Team: Build and manage a pipeline of candidates, uphold a high bar for excellence, proactively manage performance expectations, create and maintain a team-based culture focused on customer outcomes while navigating constant change, and mentor and grow your team of CSMs
Voice of the Customer: Drive alignment and engagement with customers, develop and support mechanisms to share customer feedback with Product, Engineering and Marketing teams, and develop organizational superfans to help evangelize within customer organizations and externally with other GitHub customers
Own & Report on Key Metrics: Drive product adoption metrics, customer health metrics, revenue retention and growth, and deployment and implementation rates
Qualification
Required
7+ years experience in customer success management, software adoption management, technical account management, professional services consulting, service delivery management or customer facing program management, executive stakeholder management OR Bachelor's Degree in Business, Engineering, Technology or related field AND 5+ years experience in customer success management, software adoption management, technical account management, professional services consulting, service delivery management or customer facing program management, executive stakeholder management OR Master's Degree in Business, Engineering, Technology or related field AND 3+ years experience in customer success management, software adoption management, technical account management, professional services consulting, service delivery management or customer facing program management, executive stakeholder management OR equivalent experience
6+ months experience leading others, formally or informally (e.g., coordinating work of others, providing guidance or mentorship, and contributing to a team's operating rhythm and outcomes)
3+ years as a Senior CSM and/or principal and/or team lead experience OR 1+ year(s) formal people management experience
Ability to travel approximately 25%
Preferred
Demonstrated ability to manage globally distributed teams across multiple verticals like highly regulated industries (financial services, manufacturing, healthcare & life sciences, public sector)
Strong interpersonal and communication skills, especially when working with internal teams, especially across the revenue organization
Experience working in the software development or DevOps domains
Experience with CSP (Customer Success Platform) and CRM tools / solutions
Experience leveraging AI powered solutions for CSM engagements
Experience with executive stakeholder management
Benefits
Annual bonus
Stock
Sales incentives
Generous learning and growth opportunities
Company
GitHub
GitHub is a software company that offers code hosting services that allow developers to build software for open-source and private projects. It is a sub-organization of Microsoft.
501-1000 employees
H1B Sponsorship
GitHub has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (17)
2023 (14)
2022 (20)
2021 (20)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$350MKey Investors
Sequoia CapitalAndreessen Horowitz
2018-06-03Acquired
2015-07-29Series B· $250M
2015-06-19Secondary Market
Leadership Team
PJ Hyett
Co-Founder
Kyle Daigle
Chief Operating Officer
Recent News
Company data provided by crunchbase