Hotel Jerome, Auberge Collection · 19 hours ago
Information Technology Manager
Aspen, CO
Full-time
Hybrid
Mid, Senior Level
$80K/yr - $90K/yr
4+ years expHotel Jerome, Auberge Collection is a historic hotel located in Aspen, offering luxurious accommodations and modern amenities. The IT Manager is responsible for the delivery, reliability, and operation of all hotel technology systems, ensuring high availability and support for various hotel operations.
Hospitality
Responsibilities
Own day-to-day IT operations for the hotel, ensuring high availability of systems supporting Front Office, Rooms, Food and Beverage, Finance, Sales, and Back of House operations
Serve as the primary on-site escalation point for all technology issues, outages, and incidents
Provide Tier 1 through Tier 3 technical support to hotel team members
Support basic guest connectivity needs related to WiFi when required
Support and administer Windows-based servers used for file, print, and resort-specific applications
Maintain and support hotel network infrastructure including switching, wireless, VLANs, DNS, DHCP, and IP addressing
Support POS systems across restaurant and bar environments
Support VoIP systems at a basic operational level and coordinate with vendors for advanced changes or troubleshooting
Partner with Engineering and vendors on any technology-related infrastructure projects
Provision and manage user accounts across JumpCloud, Google Workspace, PMS, POS, and other hotel systems
Manage access rights, security groups, and permissions in accordance with corporate IT and security standards
Deploy, support, and maintain laptops, desktops, printers, and mobile devices throughout the property
Act as the primary point of contact for all property-level IT vendors and service providers
Coordinate with corporate IT teams on enterprise platforms, standards, upgrades, and security initiatives
Partner with department heads and hotel leadership to align technology capabilities with operational needs
Support cybersecurity standards and participate in audits, assessments, and remediation activities
Maintain accurate documentation for systems, configurations, vendors, and procedures
Identify opportunities to improve system reliability, operational efficiency, and user experience
Qualification
Required
Several years of experience in IT roles, with progressively increasing responsibilities, demonstrating expertise in managing IT infrastructure, systems, and projects
Strong leadership, communication, and interpersonal skills, with the ability to effectively manage IT teams, collaborate with other departments and communicate complex technical concepts to non-technical stakeholders
Bachelor's degree in Information Technology, Computer Science, or a related discipline, providing foundational knowledge in IT principles, systems, and technologies preferred
Experience with PMS Opera Cloud
Experience with POS Simphony
Experience with PBX configuration
Experience with networking, including Ethernet switching DNS DHCP IP Addressing and VLANs
Windows Operating systems
Strong organizational skills with the ability to prioritize and manage multiple concurrent issues
Clear, professional communication skills and a service-oriented mindset
Benefits
Competitive compensation package
Eligible for an annual incentive bonus
Company
Hotel Jerome, Auberge Collection
Our Colorado ski hotel defines luxury.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase