Advanced Alchemy · 1 week ago
System Support Analyst
Commerce, CA
Full-time
Onsite
Mid Level
$25/hr - $27/hr
3+ years expGibson Homewares is the nation's leading producer of dinnerware and cookware, known for delivering stylish and valuable product lines. They are seeking a System Support Analyst responsible for supporting end-users' hardware and software needs, managing Microsoft 365, and assisting with server and networking tasks.
Marketing & Advertising
Responsibilities
Responsible for end-user support with hardware/software issues
Manage Microsoft 365 environments including Exchange Online, SharePoint, OneDrive and Teams
Administer VoIP Phone system
Manage EDR and other security solutions
Administer Active Directory users and groups
Administer wireless network systems
Assist with server and network related tasks and issues
Perform scheduled after-hours maintenance as needed
Generate technical reports, memos and instructional materials for end-users
Respond to after-hours emergencies as needed
Qualification
Required
Full-time position to work in office, in Los Angeles, Monday to Friday 8:30 am to 5:00 pm
Minimum of 3-5 years of IT experience with end-user support
Strong working knowledge of Windows operating systems and Microsoft office software
Knowledge of MacOS
Strong working knowledge of Microsoft 365 administration
Knowledge of Windows Active Directory, permissions, group policies
Knowledge of server and networking fundamentals
Maintain high level of confidentiality with all the Team Member related security and safety matters
Ability to work under pressure in a high volume and fast paced environment
Company
Advanced Alchemy
Advanced Alchemy: 1) Channel Recruitment, Activation and Engagement > From Leads in a Box campaigns (intended to ramp up partner sales) to recruiting key new partners (VAR's, SI's, SP's, Influencers and Specifiers), we have a good handle of channel management / channel sales development programmes.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase