Five Star Breaktime Solutions · 16 hours ago
Customer Success Manager (Knoxville, TN)
Alcoa, TN
Full-time
Onsite
Mid Level
3+ years expFive Star Breaktime Solutions is a company focused on providing exceptional service and value to its customers. The Customer Success Manager is responsible for building strong client partnerships and ensuring high levels of customer satisfaction and retention through proactive relationship management and collaboration with operational teams.
Food and BeverageManufacturing
Responsibilities
Develop and maintain long-term customer relationships through consistent communication and on-site visits
Serve as the primary point of contact for all client needs and ensure issues are resolved quickly and professionally
Partner with operations and regional leadership teams to ensure customer satisfaction, performance excellence, and service consistency
Identify opportunities to expand relationships by introducing additional Five Star services and solutions
Support sales and retention goals by assisting with new account development, same-store growth, and profitability initiatives
Conduct regular client site visits to ensure company standards and contractual commitments are met
Document all client interactions, feedback, and action items accurately and share updates with division management
Represent Five Star at conferences, meetings, and events as needed, including occasional overnight travel
Promote and uphold Five Star's values - Discipline, Leadership, Integrity, and Community - in every customer interaction
Qualification
Required
Bachelor's degree in business, Marketing, or a related field preferred; equivalent experience considered
Minimum of 3 years of experience in customer success, account management, or sales, ideally within a service-oriented industry
Proven track record of achieving client satisfaction, retention, and revenue growth goals
Strong interpersonal, communication, and problem-solving skills with the ability to present to groups and leadership
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Ability to work independently, handle multiple priorities, and operate with a sense of urgency
Willingness to travel regionally and stay overnight as required
Benefits
Comprehensive health, dental, and vision insurance
401(k) with company match, paid time off, and holidays
A collaborative, growth-driven culture that rewards initiative and results
Company
Five Star Breaktime Solutions
Five Star Breaktime Solutions, headquartered in Chattanooga, TN, is the Southeast’s premier on-site food and beverage solution provider to employers and other commercial, institutional, and educational locations.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-03-29Acquired
2016-10-27Private Equity
2009-09-30Series Unknown
Leadership Team
Richard Kennedy
President and CEO
Company data provided by crunchbase