Lyft · 1 day ago
Social Media Associate, Specialized Support
Nashville, TN
Full-time
Hybrid
Entry Level
$16.62/hr - $20.77/hr
1+ years expLyft is a company focused on serving and connecting communities. They are seeking a Social Media Associate to represent Lyft on social media channels, providing support and resolving issues for passengers and drivers.
AppsMobile AppsRide SharingSoftwareTaxi ServiceTransportation
Responsibilities
Be Lyft’s voice on social media and other digital channels and exercise impeccable judgment as Lyft's representative
Proactively solve issues and foster trust with our beloved passengers and drivers
Triage problems from our community and own issue resolution, escalating to designated team(s) when necessary
Create a personalized, positive and effortless experience for the Lyft community
Work cross-functionally with Product, Marketing and other teams to ensure a cohesive voice of support
Cover the occasional after-hours on-call shift
Be a community advocate for Lyft
Qualification
Required
1+ years of experience in customer service or sales mandatory
Captivating copywriting skills and fastidious attention to detail
Emotional intelligence in spades and experience dealing with people
Startup hustle and tireless work ethic
Keen ability to work independently and in a team
Strong ownership mindset and resolve to follow-through
Willingness to work a range of hours and weekends
Preferred
1+ years of experience with social media or communications
Benefits
Great medical, dental, and vision insurance options with additional programs available when enrolled
Mental health benefits
Family building benefits
Child care and pet benefits
401(k) plan to help save for your future
In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
Subsidized commuter benefits
Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Company
Lyft
Lyft is a leading ride-hailing service offering car rentals, bike, and scooter-sharing through its mobile app for convenient transportation.
5001-10000 employees
H1B Sponsorship
Lyft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (137)
2024 (100)
2023 (132)
2022 (287)
2021 (266)
2020 (281)
Funding
Current Stage
Public CompanyTotal Funding
$5.76BKey Investors
FidelityMagna InternationalCapitalG
2025-09-03Post Ipo Debt· $450M
2024-02-21Post Ipo Debt· $400M
2021-02-01Post Ipo Equity
Leadership Team
David Risher
Chief Executive Officer
Erin Brewer
Chief Financial Officer
Recent News
2026-01-22
2026-01-22
2026-01-22
Company data provided by crunchbase