TEKsystems · 1 day ago
End User Services Technician
Groveport, OH
Full-time
Onsite
Senior Level
$25/hr - $30/hr
5+ years expTEKsystems is a leading provider of business and technology services, and they are seeking an End User Services Technician to provide tier-two and tier-three IT support. The role involves troubleshooting, maintaining desktop environments, and delivering superior customer service initiatives in a fast-paced warehouse setting.
Information Technology
Responsibilities
Provide on-site support for at least 200 End-users in a rapidly growing environment
Provide level 2 & 3 face to face support for issues that include Network Connectivity, Office 365, Microsoft Teams, Lenovo Hardware, Zebra RF devices, A/V Setups, etc
Responsible for working and logging all support-related tickets into our IT instance of ServiceNow
Work directly with Warehouse workers, Line Workers, Guests and Corporate and IT personnel daily
Assist with the management of all IT assets
Work on project/task-based work annually
Continually work on updating and providing new documentation as needed
Uphold and enforce company IT policies, securities and best practices
Flexible schedule (including nights, weekends and some holidays)
Qualification
Required
5+ years of industry experience including but not limited to desktop engineering experiences, analyzing, designing, building and deploying desktop solutions into a warehouse environment
5+ years of customer service experience troubleshooting end-user technology in a fast-paced environment
Warehouse environment experience a plus
Strong documentation and training skills
Use of Windows (Windows 10, Windows 11, Server) including but not limited to minor and general Windows service administration, system reboots
Proficient in leveraging Microsoft Intune to manage both Computers and Mobile Devices
Experience with leveraging ServiceNow to document IT based requests
Experience with some minor networking support functions, (i.e., cabling and patching of switch ports)
Experience with some Cloud administration and Office 365 is required for this role
Exceptional interpersonal skills and customer service skills, with a focus on rapport-building, listening and questioning skills
Excellent verbal and written communication skills
Strong organization skills including follow-through/ups
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase