Backblaze · 11 hours ago
Customer Growth Intelligence Consultant
San Mateo, California, United States
Full-time
Onsite
Senior Level
$57/hr - $83/hr
6+ years expBackblaze is the object storage leader in the open cloud movement, and they are seeking a Customer Growth Intelligence Consultant to join their growing team. This role focuses on designing and operationalizing data and programs to identify customer expansion opportunities and create actionable insights for post-sales growth.
Cloud Data ServicesData ManagementData StorageInformation TechnologySoftware
Responsibilities
Design and launch a Weekly Customer Signal Digest combining:
Product usage trends
Intent data (e.g., G2, ZoomInfo)
Support signals (Zendesk)
Role-based recipient target alignment
Commercial activity (Salesforce, Gong)
Define clear “ready for expansion” indicators based on usage growth, intent strength, engagement patterns, and support signals
Create tiered customer segmentation blending usage, intent, account profile, and lifecycle stage
Pull, normalize, and analyze data from:
Product usage systems
Salesforce (accounts, opportunities, renewals)
Zendesk (ticket volume, sentiment, severity)
Gong (commercial and relationship signals)
Tableau or BI tools
Build a usage forecasting model to project customer growth, consumption patterns, and expansion potential
Ensure insights are explainable, scalable, and operationally useful
Create or enhance dashboards that surface:
Expansion-ready accounts
Growth vs. risk signals
Usage acceleration or saturation trends
Segment-level opportunity insights
Design reporting for multiple audiences, including CS leadership, CSMs, growth roles, and executives
Ensure outputs are actionable and usable for executive reporting, CSM prep, sales handoffs, and customer-facing discussions
Design and automate digital expansion programs, in partnership with Marketing and Customer Success, including:
Trigger-based outreach
Usage-driven campaigns
Intent-based plays
Build automated routing logic to direct expansion signals to the appropriate role, including:
High-touch CSMs
Pooled or digital CS roles
Technical or support-led motions
Build automated, QBR-style customer summaries at scale that combine:
Usage insights
Support history
Relationship and engagement signals
Expansion indicators
Ensure summaries are easy to consume and reusable across internal and customer-facing workflows
Deliver clear documentation and handoff materials to enable long-term ownership by internal teams
Qualification
Required
6–10+ years in Customer Success Analytics, Revenue Analytics, or Growth Intelligence roles
Strong experience working across post-sales data (usage, support, intent, CRM)
Hands-on Salesforce experience, including workflows and routing logic
Experience building forecasting models and customer segmentation frameworks
Familiarity with tools such as Zendesk, Gong, ZoomInfo, G2, Tableau, or similar
Strong analytical skills with the ability to translate complex data into actionable insights
Comfortable operating independently in a fast-moving, ambiguous environment
Highly execution-oriented — you build, test, and ship
Systems thinker who connects data, signals, and actions
Pragmatic and outcome-focused
Strong cross-functional collaborator
Disciplined about documentation and clean handoffs
Company
Backblaze
Backblaze is a cloud storage platform offering Computer Backup and Backblaze B2 Cloud Storage.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$62.8MKey Investors
Citizens BankTMT Investments
2025-06-05Post Ipo Debt· $20M
2024-11-25Post Ipo Equity· $37.5M
2021-11-11IPO
Leadership Team
Gleb Budman
CEO and Co-Founder
Brian Beach
CTO
Recent News
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2026-01-11
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