Citizens · 7 hours ago
Sr Business Analyst
Johnston, RI
Full-time
Onsite
Senior LevelCitizens is a financial institution seeking a Senior Business Analyst to act as a key liaison between the Securities Based Lending Delivery Team and various cross-functional partners. The role involves gathering requirements, analyzing processes, and recommending solutions to enhance operational efficiency and customer experience.
BankingCredit CardsFinancial ServicesFinTechRetail
Responsibilities
Partner with diverse business units (e.g., frontline colleagues, Credit Risk, Operations, Technology) to understand how they will use the Supernova Platform or be a consumer of platform output
Conduct interviews, demos, and working sessions to elicit and document detailed business requirements
Train end users on system features and workflows; gather feedback on pain points, usability issues, and enhancement opportunities
Translate business needs into functional specifications and user stories with clear acceptance criteria
Analyze operational processes and user workflows to identify inefficiencies or risks
Recommend system enhancements or process changes that improve Customer experience, Colleague efficiency. Data accuracy and accessibility and Risk management and compliance alignment
Collaborate with technology partners to evaluate solution options and determine feasibility, complexity, and downstream impacts
Act as the primary business lead for technology enhancements or data feed integrations
Manage requirement documentation, refinement sessions, sprint planning inputs, and UAT planning
Coordinate with Product SME’s to ensure that technical solutions align with intended business outcomes
Support both Agile and Waterfall initiatives depending on project type
Serve as the first escalation point for day to day production issues related to the Supernova platform or SBL operational processes
Perform root cause analysis, document issues clearly, and coordinate remediation with Technology and Operations
Track recurring issues and partner with cross functional teams to implement long term solutions
Ensure that all proposed changes—system or procedural—adhere to bank policies, operational risk frameworks, and regulatory expectations
Incorporate risk based thinking into every stage of project delivery, from requirements through implementation
Continuously evaluate processes and recommend controls or documentation updates as needed
Create, maintain, and version control operational procedures, workflow documentation, and process maps
Ensure documentation remains current and aligned with implemented system changes
Qualification
Required
Proven ability to independently lead requirements gathering, analysis, and cross functional communication
Strong analytical, problem solving, and documentation skills
Ability to balance business needs with operational risk, compliance requirements, and customer/colleague impact
Preferred
Experience with loan servicing systems or securities based lending platforms, preferred
Previous experience supporting a lending product, preferably within wealth management, private banking, or securities based lending
Demonstrated experience with JIRA and familiarity with both Agile and Waterfall SDLC methodologies
Company
Citizens
At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.
Founded in 1828
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-02-26Post Ipo Debt· $750M
2024-07-09Post Ipo Debt· $1.25B
2014-09-23IPO
Leadership Team
Melisa Carrascoza
SVP, Business Banking Market Executive - New England South
Steve Kozek
Head of Commercial Excellence, Senior Vice President
Recent News
2026-01-22
Talk Business & Politics
2026-01-19
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