Lulu and Georgia · 15 hours ago
Showroom Sales Consultant (Full-Time, Keyhold
LA Metro Area
Full-time
Onsite
Senior Level
5+ years expLulu and Georgia is a design-led home furnishings brand known for elevated, distinctive pieces. They are hiring Full-Time Showroom Sales Consultants (Keyholders) to provide an elevated customer experience in their first physical showroom in West Hollywood, focusing on guiding clients through product selection and project scoping while also supporting showroom operations as a Keyholder.
Home DecorHome ServicesInterior Design
Responsibilities
Deliver a warm, elevated, and consultative in-store experience for all customers, including walk-ins and appointments
Conduct needs discovery and help clients select products that align with their style, space, timeline, and budget
Provide design support such as styling recommendations, simple space planning guidance, and 'complete-the-look' suggestions. Build and manage quotes and draft orders, ensuring accuracy in product specifications, lead times, and delivery expectations Drive sales through disciplined follow-up, clienteling, and relationship-building—turning in-store engagement into completed purchases
Capture customer information and preferences to create meaningful follow-up and long-term relationships
Maintain consistent outreach to progress opportunities and close sales, using phone and personalized communication (not just email)
Support repeat business by providing thoughtful recommendations, timely updates, and high-touch service
Help grow the local client base by developing relationships with designers and community partners, supporting outreach for events, and encouraging repeat showroom visits through proactive follow-up and personalized recommendations
Use HubSpot to document all client interactions, manage pipeline stages, and track follow-up activities
Utilize Spoak to create simple visual design boards that help clients make confident purchase decisions
Partner with cross-functional teams when additional support is needed, while maintaining ownership of the client relationship whenever possible
Serve as a Keyholder and support secure access to the showroom as needed
Execute opening and closing procedures, including walkthroughs, security checks, and ensuring the showroom is customer-ready at the start of each day
Maintain daily readiness standards, including cleanliness, merchandising presentation, sample organization, and overall showroom appearance
Support cash wrap / device readiness and ensure all systems are functioning prior to opening (as applicable)
Follow security protocols and escalate issues related to safety, incidents, or building concerns in accordance with company procedures
Act as a trusted on-site leader when the Showroom Manager is not present, supporting team coverage and ensuring a consistent client experience
Maintain showroom presentation standards, including cleanliness, organization, and sample readiness
Support daily operational tasks and contribute to a positive, collaborative team environment
Participate in in-store events, trade programming, and community activations as needed
Qualification
Required
5+ years of experience in sales or customer-facing roles, ideally in home, furniture, interior design, luxury retail, or a high-touch service environment
Proven ability to meet or exceed sales goals in a consultative, relationship-driven setting
Strong communication skills and confidence engaging with discerning customers
Interest in interiors and design, with the ability to provide styling and space planning guidance
Organized, proactive, and comfortable managing follow-up and multiple active opportunities
Comfort using CRM and technology tools; Shopify and HubSpot experience a plus
Ability to work weekends and maintain an on-site schedule
Ability to perform Keyholder opening/closing responsibilities and follow security procedures
Company
Lulu and Georgia
We’re Lulu and Georgia. Based in Los Angeles, we design and curate the best in interiors to inspire your home.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kristine Mittendorf
CFO/COO
Tracey Kennedy
Senior Manager of Partner Operations
Recent News
Business Strategy Hub
2023-12-24
Retail Customer Experience
2023-12-24
New York Magazine
2023-12-24
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