Delta Electronics · 1 week ago
[2026 Global]_Service Quality Assurance Engineer_Global MFG (Taiwan-based)
Texas, United States
Full-time
Onsite
Entry, Mid Level
$32K/yr - $60K/yrDelta Electronics is a global leader in power electronics and thermal management, delivering solutions across various sectors. The Service Quality Assurance Engineer will manage customer feedback, coordinate service teams for failure analysis, and support quality improvement initiatives to enhance customer satisfaction.
IndustrialManufacturingPower GridTelecommunications
Responsibilities
Manage the customer feedback loop, ensuring timely and thorough investigation, root cause analysis (e.g., 8D, 5 Why, Fishbone), and implementation of corrective and preventive actions (CAPA)
Coordinate with service teams, repair centers, and regional partners to ensure standardized failure analysis (FA) procedures and reporting are followed
Analyze return trends, identify high-risk models or components, and propose product or process improvements to reduce failure rate and enhance customer satisfaction
Support customer audits, including preparation of audit documents, on-site walkthroughs (physical or virtual), and follow-up on audit findings or corrective actions
Conduct or support customer satisfaction surveys by analyzing feedback and integrating insights into service quality improvement plans
Maintain field quality dashboards, customer scorecards, and weekly/monthly review reports with key quality metrics (e.g., RMA rate, DPPM, FPY)
Act as a key interface between customers, technical support, R&D, and manufacturing to escalate and resolve critical field issues in a timely manner
Support the development of service quality standards and procedures, including service FA protocols, issue tracking systems, and quality case handling SOPs
Participate in cross-functional quality improvement projects and design-for-serviceability initiatives during product development and ramp phases
Qualification
Required
Bachelor's degree or higher in Engineering, Quality Management, Industrial Engineering, Electronics, Mechanical Engineering, Material Science, or a related field
Advanced degrees (Master's level) in relevant fields are a plus
Holding certifications such as CQE, CQA, or Lean Six Sigma Green/Black Belt is a strong advantage
Fresh and experienced candidates are welcome to apply
Experienced in Service Quality, Customer Quality, RMA Analysis, or After-Sales Quality Management is a plus
Proficient in quality tools and methodologies, including: 8D, 5 Whys, Fishbone (Ishikawa), FMEA, MSA, SPC, DOE, CAPA is a plus
Proficient in using systems and tools such as: Minitab, Excel/VBA, MSFT office
Knowledge of industry quality standards such as ISO 9001, IATF 16949, or other relevant frameworks
Strong cross-functional communication and collaboration skills
Analytical and data-driven mindset with a passion for problem-solving and continuous improvement
Confident in handling pressure, managing escalations, and responding quickly to urgent field issues
Excellent presentation skills for internal and external reporting (e.g., QBR, customer meetings)
Ownership mindset with a proactive and structured approach to issue resolution
Preferred
Strong cross-functional communication and collaboration skills
Proactively and knowledge of analytical tools and data driven mindset
Company
Delta Electronics
Delta Electronics manufactures custom power supply solutions for telecommunications, IT, industrial automation, and automotive applications.
Founded in 1994
10001+ employees
H1B Sponsorship
Delta Electronics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (9)
2024 (3)
2023 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Rose Tsou
Independent Director
Recent News
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