Customer Service Rep jobs in United States
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WillowWood · 18 hours ago

Customer Service Rep

positionMt Sterling,OH,US
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

WillowWood, a leading manufacturer of prosthetic medical devices in Mt. Sterling, Ohio, is seeking a customer care representative to join their team. This role involves being the first point of contact for customers and providing support for custom fabrication services, including processing orders, returns, and offering technical assistance.

Consumer GoodsHealth CareManufacturingMedicalMedical DeviceProduct DesignSalesSoftware

Responsibilities

Promptly and professionally answer phone calls within the custom fabrication phone queue
Receive and enter orders which are sent via a variety of methods including via phone, email, website, OPIE and/or Omega
Enter and issue Return Merchandise Authorizations
Provide customers with technical support for custom fabrication products
Provide production with necessary documentation and components to start and complete orders
Provide level 1 technical support for software and online order systems
Help ship items when available
Use CAD/Scanning software to modify shapes for production
Provide metrics daily for items shipped and end of month totals

Qualification

Customer service experienceMicrosoft Office proficiencyMAS 500Sugar CRMCAD software familiarityTechnical support skillsDependabilityWorkload prioritizationTime managementCommunication skills

Required

Experience with a variety of software packages commonly used in the customer service and/or sales & marketing operations of a business
Ability to operate a multiple line phone system
Communicate clearly and professionally with a diverse customer population
Proficiency with Microsoft Office, MAS 500, Sugar CRM or similar
Must be able to professionally and proficiently interact with external and internal customers using a variety of media, including telephone, email, live chat, text, etc
Ability to prioritize assigned workload with minimal supervision
Level of education should be high school diploma or higher
Excellent history of job dependability and reliability needed
Excellent time management skills are necessary

Preferred

Prior experience in customer service field, call center environment or phone-centric work strongly preferred
Familiarity with prosthetic custom fabrication is preferred but not essential
Familiarity with CAD software is preferred but not essential

Company

WillowWood

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WillowWood designs and manufactures prosthetic products.
dateFounded in 1907
location
Mount Sterling, Ohio, USA
people-size51-200 employees
web-link
https://www.willowwood.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
2021-12-06Acquired

Leadership Team

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Craig Higgins
Chief Financial Officer
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Recent News

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Company data provided by crunchbase