Broadcom · 13 hours ago
Brocade Technical Support Engineer
San Jose, CA
Full-time
Onsite
Mid, Senior Level
$101K/yr - $162K/yr
5+ years expBroadcom is a leading provider of data center storage area networking solutions and products. The Technical Support Engineer provides technical support to OEMs and customers, diagnosing and resolving complex technical issues while managing client expectations.
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Responsibilities
Answer client technical inquiries via phone, email and web
Understand, troubleshoot, diagnose and resolve OEM and customer issues
Define and manage problem resolution plans and communicate closure/resolution to OEMs and customers
Document client calls in the service request database
Provide troubleshooting skills, lab replication and research for more difficult problems
Ensure client expectations are properly managed and that technical issues and needs are resolved to the client's satisfaction in a timely manner
Effectively manage many different tasks simultaneously
Document sequence of events related to resolving OEM and customer technical issues
Analyze data traces from protocol analyzers
Assist in improving and creating processes and procedures to improve quality and productivity in the Support Team
Work as part of the Global Team, seamlessly providing support to OEMs and customers regardless of location/time zone
Involved in the creation and completion of department and individual goals and fulfilling all services requests received from customers
Qualification
Required
BS or MS degree in Electrical Engineering/Computer Engineering or equivalent work experience
Minimum of 5 years' experience in a Technical Support Environment
Working knowledge of networking technologies and protocols, storage area network (SAN)
Understanding of SNMP monitoring and management
Excellent knowledge of Windows and Linux/UNIX servers
Excellent customer communication, problem solving, planning and organization skills
Excellent troubleshooting skills
Strong verbal and written communication skill
Works cooperatively with others as a teammate to achieve results, build morale, and celebrate the successes of others
Frequent use of mouse and keyboard
Frequent phone usage
Occasional lifting
Preferred
Scripting knowledge is desired
Ability to rapidly adopt new technologies
Additional European Language (Spoken business level.)
Benefits
Medical, dental and vision plans
401(K) participation including company matching
Employee Stock Purchase Program (ESPP)
Employee Assistance Program (EAP)
Company paid holidays
Paid sick leave
Vacation time
The company follows all applicable laws for Paid Family Leave and other leaves of absence.
Company
Broadcom
Broadcom is a designer, developer, and global supplier of a broad range of analog and digital semiconductor connectivity solutions.
10001+ employees
H1B Sponsorship
Broadcom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (92)
2024 (77)
2023 (79)
2022 (112)
2021 (110)
2020 (89)
Funding
Current Stage
Public CompanyTotal Funding
unknown2017-10-31Post Ipo Equity
2015-05-28Acquired
1998-04-17IPO
Leadership Team
Greg Singh
CTO for APJ, Enterprise Security Group
Kirsten Spears
CFO and CAO, Broadcom
Recent News
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2026-01-22
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2026-01-22
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