Boston Scientific · 13 hours ago
Quality Manager - Service Quality
Arden Hills, MN
Full-time
Hybrid
Mid, Senior Level
$102K/yr - $194K/yr
7+ years expBoston Scientific is seeking a Quality Manager – Service Quality Engineering to lead and develop a team of Service Quality Engineers supporting product service quality across their portfolio. This role involves ensuring effective service quality engineering support, managing team development, and driving continuous improvement initiatives.
Health CareMedicalMedical Device
Responsibilities
Manage, coach, and develop a team of 3–5 Service Quality Engineers
Build technical capability and quality mindset across the team through coaching, feedback, and development planning
Support hiring, onboarding, and performance management to ensure the team has the right skills and capacity
Foster a culture of accountability, collaboration, and continuous improvement aligned with Boston Scientific values
Ensure effective Service Quality Engineering support for product development, sustaining engineering, and post-market activities
Oversee execution of service quality deliverables including service risk analyses, service plans, documentation reviews, and validation activities
Support management of service-related investigations, NCEPs, and CAPAs, ensuring timely, high-quality root cause analysis and corrective actions
Monitor field performance trends and partner with cross-functional teams to drive reliability and service improvements
Partner closely with Service Development Engineering, Design Quality, Field Service, and Divisional Quality teams
Ensure Service Quality perspectives are represented in design reviews, change control, and post-market discussions
Collaborate with the Sr Quality Manager – Service Quality Engineering to align priorities, balance workload, and scale support across divisions
Partner with the Sr Quality Manager – Business Process / I&S Steward to strengthen integration between product-specific service quality and global service processes
Support initiatives to mature Service Quality Engineering processes, tools, and metrics
Drive consistent application of Quality System requirements related to installation, servicing, and post-market performance
Identify opportunities to improve efficiency, consistency, and effectiveness of service quality activities
Support audit readiness and compliance for service-related quality processes
Qualification
Required
Bachelor's degree in Engineering, Quality, or a related technical discipline
Minimum of 7 years of experience in Quality Engineering, Service Quality, or Product Quality within a regulated industry (medical device preferred)
Minimum of 2 years of people leadership experience, managing technical or quality engineering teams
Strong working knowledge of Quality Systems and regulations (FDA QSR, ISO 13485, ISO 14971)
Experience with investigations, NCEPs, and CAPAs
Demonstrated ability to lead in a matrixed, cross-functional environment
Preferred
Master's degree in Engineering, Quality, or related technical discipline
Experience working in Capital Equipment, Service or Operations Quality in Medical Device industry
Strong track record of collaboration across global or multi-divisional organizations
Skilled in quality data analytics
Proficient in SAP, PLM, or related enterprise quality systems
Company
Boston Scientific
Boston Scientific is a medical technology company that designs and develops medical devices to diagnose and treat a wide range of condition.
10001+ employees
H1B Sponsorship
Boston Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (114)
2024 (106)
2023 (93)
2022 (140)
2021 (111)
2020 (97)
Funding
Current Stage
Public CompanyTotal Funding
$10.02B2025-02-21Post Ipo Debt· $1.58B
2024-02-22Post Ipo Debt· $2.17B
2022-03-04Post Ipo Debt· $3.28B
Leadership Team
Michael Mahoney
Chairman, President & CEO
Daniel J. Brennan
Chief Financial Officer
Recent News
2026-01-22
Company data provided by crunchbase