Allegacy Federal Credit Union · 19 hours ago
Learning Specialist
Winston Salem,NC,US
Full-time
Onsite
Mid Level
3+ years expAllegacy Federal Credit Union is seeking a Learning Specialist responsible for facilitating the learning curriculum for Financial Center Operations positions and support staff. The role involves designing and delivering engaging instruction while assessing learning needs and supporting organizational goals.
Financial Services
Responsibilities
Deliver exceptional member service to every member, every time by ensuring employees deliver consistently high quality service to both internal and external member that is in alignment with our Brand Culture
Meet or exceed established service goals
Ensure thorough understanding of expectations and consistently exhibit Allegacy behaviors
Complete all required compliance training including BSA
Deliver engaging and dynamic instruction using sound facilitation techniques in a variety of delivery methods (face to face, e-learning, virtual classroom, etc.)
Maintain the learning management system and training calendar
Evaluate the effectiveness and efficiency of instructional programs based on formative feedback, course evaluations, and other evaluation techniques
Refresh instructional programs and performance support tools to ensure materials are current and relevant
Maintain and build knowledge of adult learning principles, facilitation and instructional design techniques, and learning technologies
Participate in employee and organizational events to enhance exposure and community involvement
Other duties as assigned
Qualification
Required
Bachelor's Degree, or equivalent work experience
3 to 5 years as a facilitator in the learning and performance industry
Prior experience analyzing, designing, developing, implementing, and facilitating learning events for positions across all levels of an organization
Strong facilitation and presentation skills that stimulate learner interest and engagement
Strong planning and organizational skills
Ability to apply adult learning principles and adapt training to meet the needs of the audience
Intermediate ability to use Microsoft office applications (Word, PowerPoint, Excel) and other development tools
Ability to measure, evaluate, and report on the effectiveness of instruction
Ability to work independently and produce deliverables in a timely manner
Ability to use the ADDIE framework to design, develop, and deliver effective instruction
Ability to work a flexible schedule when needed to achieve individual and team goals
Preferred
Training experience in financial services industry
CPLP certification
Company
Allegacy Federal Credit Union
Allegacy offers personal and business financial services to help a broad membership base including the employees, retirees, and families.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Cathy Pace
President and Chief Executive Officer
Recent News
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