Beckstrom Electric · 1 day ago
IT Specialist
Beckstrom Electric is seeking an IT Specialist to ensure reliable, secure, and efficient operation of the organization’s IT environment. This role involves hands-on end-user support and systems administration, focusing on local and cloud network integration and security best practices.
ConstructionElectrical Distribution
Responsibilities
Provide Tier 1–2 support (hardware, OS, applications, printing, peripherals)
Manage ticketing workflow, SLAs, and escalations; maintain knowledge base articles
Onboard/offboard users (accounts, devices, entitlements, security groups)
Train employees on collaboration tools (Teams/Ring Central), security best practices, and device care
Administer Microsoft 365/Azure AD/Entra ID (accounts, MFA, Conditional Access)
Manage Intune (or equivalent MDM) for Windows/macOS/iOS/Android: policies, compliance, autopilot
Account setup, permissions, license assignments in Microsoft 365; maintains IT equipment and servers
Maintains network/security infrastructure and software systems; supports migration to cloud; maintains in-house equipment
Monitor server health, storage, backups, and disaster recovery jobs
Support switches, APs, VPN, firewalls; assist with VLAN/DHCP/DNS changes
Maintain collaboration systems (SharePoint/OneDrive permissions & governance)
Coordinate with MSPs/vendors for advanced network/security incidents
Implement privilege, MFA, Conditional Access, and data loss prevention (DLP)
Support phishing simulations and security awareness programs
Assist with compliance framework and evidence
Maintain incident response runbooks and asset inventories
Create, maintain, and/or update SOPs, diagrams, asset lists, and configuration records
Review invoices and maintain vendor relationships
Identify automation opportunities (PowerShell, Intune scripts, M365 admin workflows)
Track and report KPIs; recommend tooling/process improvements
Other duties as assigned
Qualification
Required
3–5 years' experience in IT support or systems administration within SMB/mid-market
Strong knowledge of Windows 10/11, basic macOS support, Microsoft 365 admin
Experience with Azure AD/Entra ID, Intune/MDM, MFA, Conditional Access, and Exchange Online
Networking fundamentals: TCP/IP, DNS/DHCP, VLANs, VPN, Wi-Fi
Endpoint security: AV/EDR, patching, BitLocker/FileVault, secure baselines
Scripting fundamentals (PowerShell preferred) for automation and administration
Experience with ticketing systems (Jira/ServiceNow/Freshservice/etc.)
Preferred
Backup/disaster recovery (Veeam, M365 backup solutions)
Firewall/Wi-Fi systems (Fortinet, Meraki, Unifi, Palo Alto)
SharePoint governance, sensitivity labels, Purview/DLP
Exposure to compliance frameworks (SOC 2, ISO 27001)