Call Center Supervisor jobs in United States
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ITCON Services · 5 days ago

Call Center Supervisor

positionNashville, TN
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

ITCON is hiring Call Center Supervisors to serve as the frontline leaders of the National Coordination Center. You will be responsible for the direct oversight of dispatchers/analysts, ensuring that every operator adheres to strict Standard Operating Procedures (SOPs) and delivers accurate, life-safety information to law enforcement partners.

Business IntelligenceCyber SecurityInformation TechnologyManagement ConsultingSoftware
badNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Supervise daily activities of call center operators
Provide coaching, feedback, and performance evaluations
Monitor call quality and documentation accuracy
Ensure operators follow ICE/287(g) procedures
Escalate complex or sensitive calls to Operations Manager or ICE counterparts
Support shift scheduling and attendance management
Assist with training and onboarding of new staff

Qualification

Call center supervisionCoaching skillsCommunication skillsLaw enforcement experienceFederal documentation standards

Required

Must be a United States Citizen
High school diploma or equivalent; associate degree preferred
2–3 years of call center or supervisory experience
Strong communication and coaching skills
Ability to work rotating shifts including nights/weekends
Ability to obtain required clearances

Preferred

Experience in law‑enforcement support environments
Familiarity with federal documentation standards

Company

ITCON Services

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ITCON Services is a consulting firm that helps with innovative technology and management solutions.
dateFounded in 2008
location
Washington, District of Columbia, USA
people-size51-200 employees
web-link
https://itcon-inc.com/

Funding

Current Stage
Growth Stage
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