Citizens · 13 hours ago
First Line Risk Senior Manager – Fraud & Claims
Glen Allen, VA
Full-time
Onsite
Mid, Senior Level
$115K/yr - $145K/yr
5+ years expCitizens is a bank that emphasizes a customer-centric culture and offers opportunities for career growth. The First Line Risk Senior Manager will represent the First Line of Defense to identify, analyze, and mitigate risks within the Consumer Deposits & Lending Servicing business, while also promoting a culture of risk awareness and accountability.
BankingCredit CardsFinancial ServicesFinTechRetail
No H1B
Responsibilities
Represent the First Line of Defense to identify, analyze, and mitigate potential risks within the business lines’ risk and controls environment
Serve as a trusted risk advisor, interfacing with business partners to drive meaningful identification and mitigation of risk
Provide and direct complex analysis of business processes and strategies to establish mitigating controls, risk thresholds, and continuously monitor the business’ control environment
Proactively reviewing, analyzing, and identifying new and emerging risks in the business, escalating to the Risk Director as appropriate
Promote a culture of risk awareness and accountability through training, education, and risk management consultative support
Work with the Risk Director/Sr. Director to adhere to internal governance processes and controls for new risk strategies and provide suggestion for remediation
Participate in change control efforts within the business line to ensure impacts are appropriately assessed, documented, and implemented
Work closely with Second and Third Line of Defense partners to ensure they have transparency to the state of risk within the business, inclusive of risk related to applicable state and/or federal regulatory requirements
Qualification
Required
5+ years' experience in Risk Management, Audit, or Compliance
Strong Knowledge of Risk Management Principles: A solid understanding of various risk types (e.g., operational, financial, compliance, reputational) and risk management methodologies, including OCC Heightened Standards
Regulatory Knowledge: Familiarity and staying updated with relevant banking regulations (FRB, OCC, CFPB) and compliance requirements, with a strong focus on consumer protection regulations related to lending and deposit products
Risk Assessment Skills: The ability to manage and execute risk assessments on business processes and new strategies and/or initiatives and implement new and or revised controls to applicable product and service risk inventories
Relationship Building Skills: The ability to develop, maintain, and enhance internal and external business relationships to facilitate risk advisory, knowledge sharing, and familiarity with ongoing industry trends and best practices
Problem-Solving Skills: The ability to independently identify and drive the resolution of risk-related issues
Financial Industry Experience: Experience in banking or financial services at a nationally chartered institution is highly desirable
Prior experience implementing and supporting enterprise-wide Risk programs
Experience with Governance, Risk Management, and Compliance (GRC) platforms
Knowledge and understanding of regulatory and legislative guidelines
Demonstrated interpersonal relationship building and team facilitation skills
Proven leadership skills
Ability to work in a fast-paced environment with competing priorities
Excellent communications skills, both written and verbal
Bachelor's Degree OR at least 5 years of work experience
Preferred
Preferred Certifications – Certified Internal Auditor (CIA), Certified Risk Professional (CRP), Certified Regulatory Compliance Manager (CRCM)
Benefits
Comprehensive medical, dental and vision coverage
Retirement benefits
Maternity/paternity leave
Flexible work arrangements
Education reimbursement
Wellness programs
Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States
Company
Citizens
At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-02-26Post Ipo Debt· $750M
2024-07-09Post Ipo Debt· $1.25B
2014-09-23IPO
Leadership Team
Melisa Carrascoza
SVP, Business Banking Market Executive - New England South
Steve Kozek
Head of Commercial Excellence, Senior Vice President
Recent News
2026-01-22
Talk Business & Politics
2026-01-19
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