Dow Jones · 13 hours ago
Member Engagement Manager - CCO Council
New York, NY
Full-time
Onsite
Mid, Senior Level
$95K/yr - $110K/yr
5+ years expDow Jones is a renowned news and information powerhouse, and they are seeking a Member Engagement Manager to oversee the onboarding and ongoing engagement of CCO Council members. The role involves developing strong relationships with high-level executives to ensure high renewal rates and member satisfaction.
Digital MediaNewsPublishingSocial Media
Responsibilities
Serve as the primary, dedicated point of contact for WSJ Leadership Institute CCO Council members and their teams, overseeing and managing their engagement and benefits for the duration of their member lifecycle
Responsible for owning the member journey from onboarding, sustained engagement and participation, through membership renewal
Onboard new members using a formalized intake process to establish trust, identify goals, and understand how to best support members to ensure they get the most value possible from their membership
Execute best practice communication and engagement strategies to maximize member attendance and participation at upcoming events, summits, dinners, exchanges, breakouts, and exclusive experiences
Work with the Council Chair to identify relevant opportunities for thought leadership
Assist with the roll out of any new WSJI or CCO Council risk professional communities by helping to facilitate member engagement
Responsible for developing, owning, and executing the retention strategy and renewal plan for all members of the CCO Council
Proactively monitor member health and likelihood to renew by maintaining accurate and up-to-date data and analytics across internal engagement and CRM systems to ensure risks are identified and actioned
Responsible for ensuring appropriate levels of event attendance, thought leadership engagement, bespoke experience adoption and overall Dow Jones partnership
Ensure high levels of renewals customer training and product utilization by working with the Product Training Specialist team and monitoring internal Tableau reports
Know your members in detail to ensure specific high value touch points are curated throughout the year, focused on both personal and professional milestones
Serve as a member conduit internally for feedback on all events and CCO Council benefits to DJ WSJLI leadership
Develop a working knowledge of risk & compliance topics to help have informed conversations with CCOs and other professionals
Identify and pursue opportunities for increased revenue and lead generation across other WSJLI member councils, collaborating with cross functional teams to follow through on such opportunities
The MEM must maintain accurate and appropriate WSJLI member records within the Company's systems. The MEM will communicate with members mainly via telephone and email, but also in person and at events where required
Qualification
Required
Min 5 years of proven success in membership or high profile C-suite client-facing environment, focused on engagement, customer success or account management
Exceptional written and verbal communication skills
Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment
Excellent project management and organizational skills with a keen attention to detail
Proficient in Microsoft Office suite & Google Drive
The MEM must maintain accurate and appropriate WSJLI member records within the Company's systems
The MEM will communicate with members mainly via telephone and email, but also in person and at events where required
Preferred
Prior experience within Executive Networks and/or Leadership Councils is highly desirable
Knowledge of Salesforce, Cvent & Marketing systems desirable
Benefits
Comprehensive and highly competitive benefits package
Variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits
Elective benefits employees may select to best fit the needs and personal situations of our diverse workforce
Company
Dow Jones
Dow Jones is a news and business information provider that delivers content to consumers and organizations via newspapers and more.
1001-5000 employees
H1B Sponsorship
Dow Jones has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (45)
2024 (40)
2023 (48)
2022 (72)
2021 (44)
2020 (39)
Funding
Current Stage
Late StageTotal Funding
unknown2007-12-13Acquired
Leadership Team
Almar Latour
CEO, Dow Jones & Publisher, The Wall Street Journal
Sarah Cottle
Executive Vice President and General Manager, Energy
Recent News
2026-01-18
Company data provided by crunchbase