Xurrent · 12 hours ago
Training & Enablement Manager
Austin, TX
Full-time
Hybrid
Senior Level
5+ years expXurrent is an AI-driven Operations Management platform that empowers modern enterprises in service delivery. The Training & Enablement Manager will design and implement a comprehensive technical enablement ecosystem, focusing on onboarding, continuing education, and partner certification programs to enhance proficiency and drive market readiness.
Asset ManagementCloud ManagementCustomer ServiceEnterprise SoftwareIT ManagementKnowledge ManagementOutsourcingRisk ManagementService IndustrySoftware
Responsibilities
Strategic Program Management: Design, develop, and own the roadmap for scalable learning programs, including the Customer Academy, Partner Certification paths, role-based learning journeys, and employee Continuing Education Units (CEUs)
Content Development & Curation: Contribute to and oversee the creation of high-quality educational content, including instructional videos, how-to guides, certifications, quizzes, and skill-building materials for all key audiences (employees, customers, and partners)
Cross-Functional Collaboration & GTM Alignment: Collaborate strategically with Product Management, Engineering, Marketing, and Sales teams to align enablement initiatives (including Go-To-Market training) with product roadmaps, business goals, and customer/partner needs to ensure cohesive market readiness
LMS Administration & Management: Maintain, administer, and optimize the Learning Management System (LMS) and related enablement platforms to ensure a seamless and effective learning experience across the ecosystem
Data Analysis & Continuous Improvement: Analyze data, feedback, and engagement metrics from the LMS and training platforms to gain deep insights into learner needs, preferences, and pain points. Use these insights to continuously iterate, improve offerings, and measure business impact
Full Content Lifecycle Ownership: Be responsible for the entire content lifecycle, including creation, posting, iteration based on feedback, measurement, and active promotion to drive high engagement across target segments
Information Architecture & Sharing: Implement new and existing opportunities for knowledge transfer and information sharing, such as managing content libraries, developing training communication assets, and creating internal resource hubs
Driving Adoption & Business Impact: Work proactively with Sales, Marketing, and Services teams to strategize and execute campaigns that drive course attendance, content engagement, and measurable improvements in customer/partner proficiency and employee capability
Employee Capability Optimization: Apply passion and creativity to design and deliver internal experiences that actively optimize Xurrent employees’ skills, competencies, and readiness for their respective roles and career growth
Qualification
Required
5+ years of experience in sales, technical, or product enablement discipline at a SaaS company
Demonstrated experience in strategic and programmatic design of scalable learning programs (e.g., Customer Academies, Certification Pathways, continuing education programs), including setting the vision and creating roadmaps
Proven ability to work effectively with diverse, cross-functional stakeholders (e.g., Product Management, Sales, Marketing) to influence content strategy, secure resources, and drive quantifiable business impact through enablement initiatives
Excellent communication and storytelling skills with the ability to break down complex concepts and explain them clearly to different audiences (employees, partners, customers)
Experience designing and developing high-value education experiences for the modern learner, including various training materials (e.g., presentations, videos, guides, etc.)
Proficiency in content creation, instructional design methodologies, and managing Learning Management Systems (LMS) and related enablement technology
Strong presentation and facilitation skills, with experience in public speaking and representing the company at internal and external events/trainings
Passion for learning, people development, and the ability to adapt training style based on business needs and diverse learner profiles
Ability to extract, coordinate, analyze, and communicate learning data for reporting purposes and to measure program effectiveness and business impact
Company
Xurrent
Xurrent offers IT service management and enterprise service managements, expertise for the service management software platform .
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$4.01MKey Investors
PSG EquityStorm VenturesAlchemist Accelerator
2023-05-25Private Equity
2021-05-25Series Unknown· $2.3M
2018-02-21Seed· $1.65M
Leadership Team
Martijn Adams
VP Global Channel & General Manager EMEA
Mathijs Sterk
Chief Software Architect
Recent News
Company data provided by crunchbase