Stanford Health Care · 5 hours ago
Patient Admin Specialist, Neuro Surgery SNHC – Full Time, Days (08HR)
Palo Alto, CA
Full-time
Onsite
New Grad, Entry Level
$31.30/hr - $35.25/hr
0+ years expStanford Health Care is seeking a Patient Administrative Specialist to manage new patient coordination and surgery scheduling within their outpatient clinical setting. This role involves handling various administrative tasks, ensuring efficient patient interaction, and supporting the daily operations of the clinic.
Health CareHealth DiagnosticsHospitalMedicalPrimary and Urgent Care
Responsibilities
Greet patients, complete registration check-in & check-out, verify insurance information is accurate, and assist with questions about appointments, payments, billing, and schedules
Identifies and resolves simple escalations, provides service recovery where appropriate. Escalate complex issues as defined by clinic specific pathways
Track and manage incoming referrals and schedule appointments for patients in a timely manner. Adhere to scheduling instructions, referral guidelines, and insurance eligibility
Handles a significant volume of inbound and outbound patient calls, efficiently takes and routes messages, and manages patient correspondence
Manage faxes, mail, file documentation, and maintain databases
Process forms and utilize phone and electronic medical record systems
Maintain communication with PAS staff, medical center/clinic staff, physicians, and patients
Communicate scheduling preferences and urgent needs with providers
Qualification
Required
High School Diploma/GED
Knowledge of Windows-based office software, computers, and operating systems
Strong written and phone/verbal communication skills
Phone skills, including familiarity with complex or multi-line phone systems
Strong time management and organizational skills
Ability to solve problems and manage multiple priorities
Actively listen to patients and colleagues
Provide exceptional patient experience by empathizing with patients, demonstrating compassion and understanding while addressing their needs and concerns with sensitivity and professionalism
Adjust communications to fit the needs and level of understanding of the receiver
Exercise calmness in stressful situations
Assist with welcoming & orienting new PAS staff members
Demonstrate exemplary customer service and acts as a liaison between the front and back office
Company
Stanford Health Care
Stanford Health Care is a healthcare center that treats cancer, heart disease, brain disorders, and primary care issues.
10001+ employees
H1B Sponsorship
Stanford Health Care has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (102)
2024 (74)
2023 (82)
2022 (55)
2021 (54)
2020 (67)
Funding
Current Stage
Late StageLeadership Team
Aditya Bhasin
VP Software Design & Development
Jay Shah
Chief of Staff
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