City of New Port Richey · 6 hours ago
Customer Service Representative I
New Port Richey, FL
Full-time
Onsite
New Grad, Entry Level
$16.54/hr - $16.54/hrThe City of New Port Richey is seeking a Customer Service Representative I to join their Finance – Billing & Collection department. This role requires exemplary customer service skills to handle payment processing for various services and assist customers with their inquiries.
Government Administration
Responsibilities
Responsible for serving customers at the counter and processing payments for utilities and solid waste, building permits, assessments, business tax receipts, residential rental permits, garage sale permits and other miscellaneous payments
This person must be able to communicate clearly in person and on the telephone as this position handles the majority of incoming calls and returning calls in a timely manner
Must be capable of handling large sums of cash, give change, accept checks and credit card payments and perform daily balancing procedures
Responsible for signing customers in and out for utility services and solid waste, and answering questions about their accounts
Verifies and processes deposits from the library, recreation center, Police Department
Processes incoming and outgoing mail. Processes returned mail
Required to analyze and understand meter read issues and explain usage to customers
Requires a vast knowledge of specialized office processes including State Laws and Ordinances of the City
Answers questions from Title Companies and Attorney’s Offices pertaining to City Liens
Qualification
Required
Skilled listener with a high level of Customer Service knowledge and can remain composed in stressful situations
Above average communication skills
Knowledge in cash handling and end of day balancing procedures
Adequate keyboard and data entry skills with a high level of accuracy
Ability to establish professional relationships with customers and coworkers
Experiences in standard office procedures and able to multitask in a fast-paced environment
Graduation from High School or GED equivalent
Possess a valid Florida Driver's License
Fill out a Disaster Response Survey and employee will be required to be available to work during a declared disaster
Company
City of New Port Richey
Pasco County is ranked as one the fasting growing counties in Florida.
Founded in 1924
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase