Saint Alphonsus · 4 days ago
Access Team Specialist - Full-Time Days Boise
Boise, ID
Full-time
Onsite
New Grad, Entry LevelSaint Alphonsus Health System is seeking an Access Team Specialist to support specific clinic locations with patients’ administrative needs. The role involves answering phones, scheduling appointments, and verifying insurance eligibility while providing excellent customer service.
Health CareMedical
Responsibilities
Knows, understands, incorporates, and demonstrates the Organizational Mission, Core Values, and Vision in behaviors, practices, policies and decisions
Excellent customer service skills required to interact with patients, physicians and staff to maintain and promote positive relationships
Demonstrates ability to efficiently organize work and maintain a high level of accuracy and productivity
Work as part of a team with demonstrated listening skills, independent problem solving, decision-making skills, the ability to use critical thinking skills, and participate in effective group decision-making
Computer skills including Outlook, MS Office products and Practice Management software
Well-developed English verbal and written communication skills to portray a professional customer image
Ability to learn and maintain a comprehensive knowledge of the healthcare community, including all specialties and all providers
Ability to work independently with minimal supervision as part of a team working with others to solve problems, improve workflow, assure back up, and achieve an enjoyable work atmosphere
Independently schedules appointments in the electronic health record using variable templates and per provider preferences
Collects and validates patient demographic information including insurance type and patient contact information maintaining confidentiality of all patients’ health and financial information according to HIPAA standards
Collaborates with designated clinic contacts to facilitate unusual appointments or new patient requests
Handles multiple telephone lines, politely and effectively
Qualification
Required
High School Diploma or equivalent required
Excellent customer service skills required to interact with patients, physicians and staff to maintain and promote positive relationships
Demonstrates ability to efficiently organize work and maintain a high level of accuracy and productivity
Work as part of a team with demonstrated listening skills, independent problem solving, decision-making skills, the ability to use critical thinking skills, and participate in effective group decision-making
Computer skills including Outlook, MS Office products and Practice Management software
Well-developed English verbal and written communication skills to portray a professional customer image
Ability to learn and maintain a comprehensive knowledge of the healthcare community, including all specialties and all providers
Ability to work independently with minimal supervision as part of a team working with others to solve problems, improve workflow, assure back up, and achieve an enjoyable work atmosphere
Independently schedules appointments in the electronic health record using variable templates and per provider preferences
Collects and validates patient demographic information including insurance type and patient contact information maintaining confidentiality of all patients' health and financial information according to HIPAA standards
Collaborates with designated clinic contacts to facilitate unusual appointments or new patient requests
Handles multiple telephone lines, politely and effectively
Preferred
Previous experience in hospital, medical or insurance office setting preferred
Experience with process improvement or lean philosophy preferred
Working knowledge of medical terminology and the healthcare system (insurances, Medicare, Medicaid, physician office operations) preferred
Benefits
Competitive compensation
Full benefits package
Opportunity for growth throughout SAHS and Trinity Health
Company
Saint Alphonsus
Saint Alphonsus is a four-hospital regional, faith-based Catholic ministry with more than 7,000 colleagues and providers serving more than 700,000 people in Idaho and Oregon, with outreach services to Utah, Montana, and Nevada.
Founded in 1894
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Misti Leavitt
Vice President Operations/CNO
Alexandra Oliver, RACR
Talent Sourcing Partner
Recent News
Idaho Business Review
2025-02-06
Company data provided by crunchbase