Akraya, Inc. · 1 day ago
Contact Center Agents: 26-00185
Orlando, FL
Full-time
Onsite
New Grad, Entry Level
$16/hr - $21/hrAkraya, Inc. is an award-winning IT staffing firm recognized for its commitment to excellence. They are seeking a Customer Support Representative to ensure exceptional support for their expanding customer base, handling inbound calls and assisting with case logging and triage support.
ConsultingHuman ResourcesInformation TechnologyStaffing Agency
No H1B
Responsibilities
Professionally handle inbound calls from customers and partners
Log cases on NowSupport with precise information to aid problem resolution by Subject Matter Expert (SME) Teams
Instruct new customers and partners on self-service case logging in NowSupport
Assign cases to the appropriate SME Team in NowSupport
Provide initial triage support via case, phone, or e-mail, solving problems and offering product information efficiently
Qualification
Required
Exceptional communication abilities across various levels
Proficiency in asking clear and precise questions to accurately identify customer issues
Ability to work collaboratively within a team and independently with minimal supervision
Prior experience in a contact centre or customer support role within the tech industry, preferably with familiarity in using or supporting the ServiceNow platform
Company
Akraya, Inc.
Akraya is your trusted partner for Digital Transformation.
Founded in 2001
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Amar Panchal
Founder
Recent News
Company data provided by crunchbase