LanceSoft, Inc. · 2 days ago
Product Manager - Digital CX
Acton, MA
Full-time
Hybrid
Senior Level
$70/hr - $80/hr
5+ years expLanceSoft, Inc. is seeking a self-motivated, experienced Product Manager to join their Digital CX Product Management team. This role involves developing new products and optimizing existing capabilities throughout the customer journey while leading end-to-end product management for global digital products.
Information Technology
Responsibilities
Cultivate deep understanding of customer needs, competitive dynamics, and market opportunities
Develop and articulate a clear vision for products and lead execution of the integrated roadmap to achieve enterprise and franchise level goals
Define integrated release targets & scope, value proposition & delivery to drive growth, provide customers with cadence of new innovations, and maximize return on investment
Collaborate with other product managers to establish processes and best practices for Product Management and Product Owners at ***
Collaborate on franchise roadmap and priorities in relation to enterprise-wide strategies
Works closely with the Sr. Product Manager and business stakeholders to define and prioritize the team’s feature backlog
Works closely with the Product Marketing Manager to understand the *** customer journey and product launch strategies that will impact business processes across the customer journey
Develops process flows to illustrate the impact on operations because of the new or improved capabilities
Defines features with acceptance criteria, dependencies, assumptions, risks, and success metrics
Works closely with technical architects to obtain high-level work estimation (t-shirt size) and solution designs for release planning, ensuring consistency across all work within delivery teams
Maintains the conceptual and technical integrity of the features for the team
Provides input into release timelines and investigates alternate paths forward on potential timing options
Drives scope tradeoff evaluations on feature implementation
Participates in usability studies to bring voice of the customer on a feature to the team
Supports the Sr. Product Manager with business case development (both cost and value) for new opportunities and product improvements
Serves as 1st escalation point for Product Owners of delivery teams (questions on feature refinement, solution options, and/or in sprint tradeoffs)
Qualification
Required
Bachelor's degree and 5+ years of relevant work experience
5+ years of experience using Agile methodologies, related to Product Owner & Product Manager roles
Customer-obsessed mindset with ability to translate customer insight into product vision and lead execution to achieve franchise goals
Strong business acumen and passion for delivering impact by executing world-changing technologies
Strong ability to influence, interact, and lead globally
Strong cross-functional leader, able to bring out the best in cross-functional colleagues to guide swift, effective trade-offs and decision-making
Ability to translate business cases into a roadmap informed by technical constraints, balancing technical with desired business outcomes
Enterprise mindset (understands impact of their decision on other functions and products)
Ability to Lead without Authority
Ability to guide difficult cross functional decisions and achieve value-maximizing outcomes
Detail oriented, with effective verbal and written communication skills
Able to work independently with minimum supervision
Able to organize and judge multiple priorities
Preferred
Experience in the Medical Device industry is a plus
Familiarity with Scaled Agile Framework (SAFe) is a plus
Knowledgeable of IT systems development strongly preferred
Familiarity with Web and CRM platforms strongly preferred
Experience in digital customer experience/success is preferred
Demonstrated flexibility and ability to function in a fast-paced, growth industry and work environment
Strong problem-solving skills for complex business challenges
Passion to continuously improve processes and practices
Diabetes experience or knowledge a plus
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase