Leidos · 14 hours ago
Desktop Support Technician – Routine Requirements
Arlington, VA
Full-time
Onsite
Mid Level
$66K/yr - $119K/yr
4+ years expLeidos is an industry and technology leader serving government and commercial customers. They are seeking an experienced technician to support end user devices for unclassified and classified systems, handling installations, maintenance, and technical support for network systems and software applications.
ComputerGovernmentInformation ServicesInformation TechnologyNational SecuritySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Perform onsite analysis, diagnosis, and resolution of complex problems for customers and recommend/implement corrective solutions
Collaborate with LAN technicians/network administrators to ensure efficient operation of the organization's desktop computing environment
The Tier II Technician at Leidos is responsible for supporting computer data communications systems and understanding computer networks and routing
This role involves planning and implementing upgrades, analyzing hardware and software solutions, and ensuring effective network operations
The technician will work closely with Tier III engineers and will be involved in incident management, configuration management, and network maintenance
Support the installation and maintenance of client LAN/WAN devices
Respond to and resolve incidents, demonstrating troubleshooting skills
Complete assigned tasks within Service Level Objectives/Agreements (SLOs/SLAs)
Draft and implement standard network change requests
Provide support to Tier III network engineers for incident management and projects
Conduct inventory and coordinate network operations, maintenance, repairs, or upgrades
Understand layer 2 switching, including VLANs and port security
Where required, administer and resolve issues with associated end-user workstation software products
Receive and respond to incoming calls, e-mails, instant messages, and voicemails
Accurately document instances of desktop equipment or component failure, repair, installation, and removal
Accurately document and update all assigned incident tickets
If necessary, liaise with third-party support and PC equipment vendors
Analyze, identify and resolve Common Access Cards and CAC Readers/PKI certificate troubleshooting
Analyze, identify, resolve VPN, outlook, and network access issues
Utilize Active Directory to manage user’s accounts
Qualification
Required
BS and 4+ years of experience in computer networking or a Masters and 6 years. Additional experience can be considered in lieu of degree
Active CompTIA Security+ certification
Active DoD Secret security clearance
Ability to work independently and in a collaborative environment
Familiarity with ServiceNow and/or Remedy
Layer 1 network experience (CAT5/6, SM/MM Fiber, Serial cables, SFP)
Experience working with Senior Leaders
Preferred
Strong communication skills (both verbal and written)
Comfortable discussing technical information with users and other support personnel
Strong problem solving and decision-making skills
Ability to work autonomously as well as an integral member of a team
Pentagon experience to include working with DISA JSP and Whitelisting
Benefits
Health and Wellness programs
Income Protection
Paid Leave
Retirement
Company
Leidos
Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-02-20Post Ipo Debt
2013-09-17IPO
Leadership Team
James Carlini
Chief Technology Officer
Theodore Tanner
Chief Technology Officer
Recent News
MarketScreener
2025-12-16
2025-12-16
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