rf IDEAS, Inc · 11 hours ago
Customer Service Associate
Schaumburg, IL
Full-time
Onsite
Entry, Mid Level
2+ years exprf IDEAS, Inc is seeking a Customer Service Associate to build strong relationships with customers by providing superior service. The role involves processing customer orders, analyzing needs, and ensuring customer satisfaction while performing multiple tasks in a fast-paced environment.
ConsultingData ManagementRFID
Responsibilities
Build strong relationships with customers by providing superior service and attending to all their needs in a polite, timely and friendly manner
Process customer orders and follow up to ensure fulfillment
Analyze customer's needs, respond or refer to other departments
Provide updates to internal teams on customer needs and factors that contribute to customer satisfaction. May be assigned to support customers that are more complex or critical or utilized in customer relationship building
Perform multiple tasks in a fast-paced work environment
Receive order requests from customers via telephone, fax, and e-mail
Redirect calls when necessary, answer questions relating to product pricing and availability
Enter orders into an order entry system, arrange payment and shipping, and generate invoices
Process credit card payments in a timely manner
Assist customers with RMA’s and warranties
Act as customer care advocate for critical customers
Demonstrate knowledge of complete product line when assisting customers with their selection and order
Cross-check completed orders with co-workers to ensure data integrity
Qualification
Required
High school diploma, or equivalent
2-5 years of experience in a customer service capacity
Practical knowledge of Microsoft Word, Excel, and related software applications
Detail oriented. Demonstrates a high degree of accuracy to ensure proper billing and shipment procedures are followed
A sense of urgency in responding to customer requests and meeting their demands in a timely manner
Superior communication skills and ability to function in a team environment
Ability to handle multiple tasks in a fast-paced environment
Preferred
Prior data entry experience is a major plus
Knowledge of an ERP (enterprise resource planning) system is highly desirable
Benefits
Health, Dental, Vision
Employer Paid Life/STD/LTD
401K + Company Match
Employee Stock Purchase Program
Educational Assistance
Competitive PTO Package & Paid Company Holidays
Wellness Program
Company
rf IDEAS, Inc
rf IDEAS empowers secure access and authentication solutions across any device: proximity cards, smart cards, mobile credentials and soon solutions for multi-factor authentication.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2015-09-09Acquired
2008-11-24Equity Crowdfunding
Leadership Team
Ian Bayly
EMEA Director of Sales
Company data provided by crunchbase