Cook Solutions Group · 11 hours ago
Dispatcher/Customer Service - Portland, OR
Portland, OR
Full-time
Onsite
Entry Level
$25/hr - $25/hr
1+ years expCook Solutions Group, listed as a 100 Best Companies to Work for, is looking for a Full-Time Dispatcher with excellent customer service skills. The role involves monitoring dashboards and ticketing systems while providing timely customer service and dispatching field technicians as needed.
ConsultingInformation TechnologySoftware
Responsibilities
Create service calls requested via email or telephone calls from customers
Answer incoming telephone calls, directs the calls to the appropriate person and takes accurate messages
Monitor Dashboards and Ticketing systems
Assist Service Managers with updating clients as needed on status of jobs and/or requests
Assist with special projects and support other admin staff
Dispatch calls to the appropriate technician based on geographical location and technician skillset
Submerge into the Cook Solutions Group culture which is “taking care of the customer” and “We make it happen” motto!
Perform other related duties as required and assigned
Qualification
Required
HS Diploma or GED equivalent
one to two years related experience and/or training
ability to integrate into the 'We Make It Happen!' culture
excellent customer service skills
excellent communication skills
excellent time management skills
professional attitude and appearance
Benefits
CSG pays 90% of the PPO insurance premium for the employee
100% for a high deductible plan
50% for the dependents
401(k)-retirement match
Paid Time Off (PTO)
8 paid holidays per year
16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program
Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more
Company
Cook Solutions Group
Cook Solutions Group is an IT consulting firm offering software, hardware, and customer service solutions for banking and managed services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Brian Cook
CEO
Levi Daily
CTO
Company data provided by crunchbase