MDAEdge · 1 month ago
Salesforce & .NET Application Support Analyst
Houston, TX
Full-time
Onsite
Entry Level
$45/hr - $45/hr
1+ years expMDAEdge is a company providing functional support for Marketing & Sales applications. They are seeking an Application Support Analyst to focus on Salesforce and .NET systems for incident resolution, user support, and process optimization.
Human Resources
Responsibilities
Provide daily functional support for Salesforce and .NET Marketing & Sales applications
Serve as primary onsite contact for end-user issues, questions, and enhancement requests
Triage, investigate, and resolve incidents with offshore L2/L3 support teams
Monitor system performance and support problem-management activities
Collaborate with business teams to identify workflow gaps and recommend improvements
Document issues, resolutions, and processes for knowledge sharing
Support change management including user testing and communication
Participate in status meetings with updates on incidents, priorities, and risks
Maintain understanding of Marketing & Sales business processes for application alignment
Qualification
Required
Hold 1-3 years' experience in application or functional support within AMS environments
Demonstrate hands-on experience supporting Salesforce and .NET Marketing & Sales applications
Show strong knowledge of Marketing & Sales business processes and workflows
Gain experience with incident management, ticketing systems, and problem management
Work effectively with offshore teams across support tiers
Exhibit excellent communication and stakeholder management skills
Possess strong analytical and troubleshooting abilities
Commit to full-time onsite work in Houston, TX
Salesforce support
.NET application support
AMS functional support
incident management
problem management
end-user support
Marketing & Sales process knowledge
cross-team collaboration
offshore coordination
application troubleshooting
business process analysis
documentation
change management
stakeholder communication
Company
MDAEdge
At MDAEdge, we help our clients reinvent innovation, optimize operations, and reshape perceptions—ensuring they remain at the forefront in today’s fast-evolving world.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase