Enterprise Community Partners · 9 hours ago
Resident Services, Sr. Associate, Silver Spring, MD- Onsite
Silver Spring, MD
Full-time
Onsite
Mid Level
$62K/yr - $65K/yrEnterprise Community Partners is a national nonprofit dedicated to making a good home possible for families in need. The Resident Services, Sr. Associate will develop and execute programs that enhance the quality of life for residents, ensuring compliance with company policies and building partnerships with local service agencies.
CharityCommunitiesGovernmentNon Profit
Responsibilities
Identify, plan, market, organize and conduct a variety of resident programs, activities and services
Provide excellent customer service while achieving or exceeding the company’s goals and objectives
Ensure that the resident services offered comply with all company policies and requirements as provided by the Resident Service, Sr. Associate
Provide general case management (including intake) and referral services for all residents needing such assistance
Implement and execute the Resident Service Plan
Maintain a directory of dependable and affordable service providers for commonly needed services
Provide feedback on the effectiveness of resident services programs at the community level to the Resident Services Associate along with suggestions for improvement
Work closely with the Resident Association (where applicable) and individual residents to deliver activities that meet social, health, and recreation needs
Develop and maintain relationships with appropriate social service agencies and local government agencies in order to create partnerships which support strong resident programming
Maintain strict adherence to the federal Fair Housing Act, which prohibits "any preference, limitation, or discrimination because of race, color, religion, sex, handicap, familial status, or national origin, or intention to make such preference, limitation or discrimination."
Develop and maintain a monthly newsletter and activities calendar
Ensure proper documentation is being maintained at the site in accordance with all applicable requirements of regulatory agencies
Ability to access all areas of the community
Other duties as assigned
Qualification
Required
Experience working with special needs populations including seniors, people with disabilities, and low-income populations
Ability to work with culturally diverse populations
Ability to work independently and under own initiative
Proficient working knowledge of and ability to advocate, organize, problem solve, and provide results for the elderly and people with disabilities
Proficient knowledge of Microsoft Office Suite
High School Diploma or G.E.D
Possess and maintain a valid in-state driver's license
Benefits
Dental, health, and vision care plans
Family-building benefits, such as adoption and surrogacy support
Flexible work arrangements
Health advocacy, EAP, and mental health benefits
Financial education
Wellness programs
Auto-enrollment in the company's 401(k) plan with employer matching contributions
Learning and development opportunities, including tuition reimbursement for job-related courses and certifications
Company
Enterprise Community Partners
Enterprise Community Partners is a national nonprofit that exists to make a good home possible for the millions of families without one.
Founded in 1982
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$4.72MKey Investors
Truist FoundationCommunity Development Financial Institutions Fund
2025-01-14Grant· $0.01M
2024-02-14Grant
2024-02-07Grant· $1M
Leadership Team
Drew Warshaw
Chief Operating Officer
Judi Kende
Senior Vice President & Chief Program Officer of Solutions
Recent News
2025-12-12
MarketScreener
2025-12-03
The Real Deal
2025-10-24
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