Charlie Health · 19 hours ago
Clinical Administrator Lead
United States
Full-time
Remote
Entry, Mid Level
$53K/yr - $75K/yr
2+ years expCharlie Health is dedicated to transforming behavioral healthcare by providing personalized, virtual treatment for individuals facing mental health challenges. As the Clinical Admin Lead, you will manage a team responsible for key administrative functions within the IOP groups, ensuring operational efficiency and compliance while supporting high-quality care delivery.
Health Care
Responsibilities
Lead and oversee a team of Clinical Administrator, providing guidance, coaching, and support to ensure optimal performance and productivity. Foster a collaborative and inclusive team environment focused on achieving team goals and objectives
Track and report on KPIs such as scheduled vs. billed hours, quality audit scores, and CA to stack ratios
Continuously evaluate and optimize processes to enhance efficiency, accuracy, and scalability
Implement quality assurance measures and perform regular audits to validate the accuracy and completeness of IOP standards
Collaborate with stakeholders from various departments including admissions, care experience, and compliance to understand area of opportunity
Communicate effectively with internal teams to address client facing issues
Qualification
Required
Bachelor's degree
2+ years experience working with a wide range of ages, including children, teens, young adults, and adults clients required. Experience in the mental health field is preferred
Experience in program development and community outreach
Experience in alumni services, particularly in the mental health field, preferred
Ability to work flexible hours to meet the needs of the team and patients
Must be able to work in the evenings until 9pm MST and weekends as needed to accommodate event programming
Work authorized in the United States and native or bilingual English proficiency
Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce–in addition to EMR and survey software on a daily basis
This position is not available for candidates with residency in CA, NY and CO at this time
Please note that members of this team who live within 45 minutes of a Charlie Health office are expected to adhere to a hybrid work schedule
Preferred
Experience in the mental health field is preferred
Experience in alumni services, particularly in the mental health field, preferred
Benefits
Comprehensive benefits to all full-time, exempt employees
Stock options
Other Charlie Health-sponsored benefits
Company
Charlie Health
Virtual behavioral health clinic for high acuity youth
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.85M2020-06-04Seed· $0.85M
Leadership Team
Justin Weiss
Co-founder, Head of Corporate Strategy
Ellen Broxmeyer
Chief Compliance Officer
Recent News
Behavioral Health Business
2025-08-14
Behavioral Health Business
2025-05-05
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