University of Illinois Chicago (UIC) School of Public Health · 9 hours ago
Springfield IL - IT Technical Associate
Springfield, IL
Full-time
Onsite
Senior Level, Lead/Staff
$85K/yr - $95K/yr
8+ years expThe University of Illinois Chicago (UIC) is a prominent urban public research university seeking an IT Technical Associate for its Division of Specialized Care for Children. The role involves providing technical and project support for IT operations, managing daily operational activities, and ensuring excellent customer service across IT infrastructure.
Higher Education
Responsibilities
Provide technical & project support for IT Operations supporting DSCC IT service environments
Manage the technical and day to day operational activities and providing support for team project activities under the direction of Information Technology leadership
Provide technical expertise for the Internal IT support team involved in the administration and day-to-day operational activities associated with IT systems and services both on-prem and in the Azure cloud
Support project leadership and management, including development of project documentation within established processes and procedures
Provide technical leadership of the team performing administration and day-to-day operational activities, managing performance and organizational changes within established processes and procedures
Develop and provide metrics and analysis to show the quantity and quality of work
Participate in assigned cross-functional teams as assigned
Research and recommend new methods and techniques to improve business processes and efficiency through technical and service offerings
Maintain, develop, and continuously improve Network and Server Infrastructure
Work on-call for after-hours support, operations, and patching related to server/network infrastructure on a rotating basis
Ensure data security and destruction per University policies when disposing of computerized equipment
Act as Unit Security Contact (USC) for department access to University Enterprise Systems
Travel to all DSCC regional offices throughout Illinois to perform any of the abovementioned duties or other assignments
Design, Innovate, and Implementation of Network Services
Maintain proactive awareness of new technologies and trends within the field of networking and evaluate the appropriateness of this technology for the DSCC network and the cloud-Azure network
Work with customers on campus to design/build/maintain services to facilitate DSCC needs
Implement network and/or network security designs of increasing complexity
Contribute to the strategic network plan
Configure and implement network automation and monitoring tools to manage network services
Provide technical guidance and direction to team members on advanced topics such as system integration, custom scripting, and database optimization
Continuously evaluate and implement new technologies to improve IT operations and service delivery
Ensure excellent Customer Service throughout the IT Infrastructure and DSCC, including but not limited to: Understand the overall processes and procedures of the organization and make recommendations for the continual improvement of those processes and procedures, providing for management analysis and recommendations on continuous improvement
Partner with other UIC Technology Solutions Units by setting and managing the expectations of customers
Act as an advocate for DSCC customers and employees in service planning and deployment across the organization
Escalate and resolve customer satisfaction issues as necessary
Work non-traditional hours and respond to on-call requests to provide 24 x 7 service availability
Crosstrain other DSCC IT employees on the complexities of assigned work and the application of new and upcoming technologies
Participate in a team environment including, but not limited to: Lead projects (including those with a high impact or a high degree of complexity)
Contribute to diverse and cross-functional teams, including teams with members from across DSCC and the University
Provide knowledge-sharing for DSCC and UIC Technology Solutions staff and, as appropriate, other University personnel
Other duties as assigned
Qualification
Required
Bachelor Degree within Computer Science or closely related field of study
Minimum 8 years of professional IT experience within Infrastructure & Networking Engineering which includes demonstrated experience in planning, building/implementation of communication Networks (LAN/WAN/VPN) that support high performance voice, data, video and wireless network services
Certifications: Relevant industry certifications such as Microsoft Certified: Azure Network Engineer Associate, CCNP (Enterprise), CCIE (Enterprise Infrastructure/Enterprise Wireless), CompTIA Network+, or equivalent are highly desirable
Experience with healthcare IT systems and compliance requirements (e.g., HIPAA)
Hands-on experience working in a HIPAA-regulated network/technology environment, ensuring adherence to security and privacy standards
Company
University of Illinois Chicago (UIC) School of Public Health
As Illinois' only fully-accredited public health school, the University of Illinois Chicago (UIC) School of Public Health strengthens health equity and social justice in neighborhoods in Chicago and communities around the world.
201-500 employees
H1B Sponsorship
University of Illinois Chicago (UIC) School of Public Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2021 (3)
Funding
Current Stage
Growth StageLeadership Team
Brad Foster
Chief Development Officer
Company data provided by crunchbase