Heritage Health · 1 day ago
Customer Service Representative | Full-Time|
Post Falls, ID
Full-time
Onsite
Entry, Mid Level
2+ years expHeritage Health is seeking a full-time Customer Service Representative to join their team in Post Falls, Idaho. The role involves delivering exceptional service during the patient check-in and check-out process, collaborating with medical staff, and ensuring a positive patient experience.
Health Care
Responsibilities
Checks in clients and updates demographics, including insurance information, at each visit
Verifies Medicaid at each visit and obtains Healthy Connections authorization if needed
Ensures each account has a DMS screen and verifies current homeless and migrant/seasonal status
Answers a multi-line phone system for the clinic, takes accurate messages and delivers them promptly to providers or counselors
Schedules appointments for new and established clients using the electronic practice management system
Makes reminder calls for all scheduled clients
Collects co-pays from self-pay and third-party payer clients at each visit
Directs clients who are unable to pay their co-pay to the billing or collections staff
Checks out clients as needed
Creates and organizes client charts
Tracks No-shows and follows the No Show protocol
Processes all self-pay clients on the schedule through the Medicaid system to check for coverage
Maintains the cleanliness and order of the waiting room area throughout the day
Performs general office duties such as copying, faxing, scanning, and handling mail
Qualification
Required
Minimum of two years of office experience; medical preferred
Understanding of medical terminology and healthcare office procedures
Familiarity with HIPAA regulations and patient confidentiality requirements
Knowledge of electronic health records (EHR) systems (e.g., Athena)
General understanding of Heritage Health policies and services
Strong interpersonal and communication skills (verbal and written)
Proficiency in using computers, office software, and scheduling tools
Effective problem-solving and conflict resolution
Ability to maintain professionalism and compassion under pressure
Ability to handle sensitive patient information with discretion
Ability to work independently and as part of a team
Preferred
Experience with Athena EHR systems preferred
Benefits
Comprehensive Health Coverage: 100% employer-paid medical, dental, and vision insurance for full-time employees. Choose from multiple plan options to fit your needs, with generous employer contributions for dependents.
Flexible Paid Time Off (PTO): Start your first year with 200 hours (25 days!) of all-in-one PTO—covering vacation, personal, sick, and holiday time. Our streamlined PTO program gives you more control and flexibility, plus the option to cash out extra time off. We believe in supporting your work-life balance from day one.
Extended Illness Bank (EIB): Additional paid time for serious illness or hospitalization, supporting you and your family when it matters most.
Retirement Savings: 403(b) retirement plan with automatic enrollment and a competitive employer match—100% of the first 3% and 50% of the next 2% you contribute. Build your future with confidence.
Life & Disability Insurance: Employer-paid life and long-term disability coverage, plus voluntary options for extra protection.
Employee Assistance Program (EAP): Free, confidential counseling and wellness resources for you and your household, including telehealth visits, legal and financial support, and more.
Additional Perks: Student loan repayment program for eligible positions, LifeFlight membership for emergency medical transport, and access to a dedicated benefits advocate team for personalized support.
Company
Heritage Health
Heritage Health delivers a healthcare experience that provides hope, inspires change and extends life for its patients .
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mike Baker
Chief Executive Officer
Mark Hampe
Chief Financial Officer
Company data provided by crunchbase