Whitney M. Young, Jr. Health Center · 13 hours ago
IT Specialist II (Req 101042)
Albany, NY
Full-time
Onsite
Senior Level
$27.75/hr - $31.25/hr
5+ years expWhitney M. Young, Jr. Health Center is committed to providing high quality healthcare that is affordable and accessible to a diverse community. The IT Specialist II is responsible for the advanced configuration, installation, support, and maintenance of the computing network infrastructure and all associated devices within the organization.
DentalHealth CareMedicalNon Profit
Responsibilities
Install, maintain, troubleshoot, and repair existing desktop computers, laptop/notebook computers, printers, telephone, peripheral hardware and software
Create network operating system images including all the software applications used by WYH, to be deployed to Desktops/laptops and tablets
Install/configure new, maintain, and troubleshoot existing Servers
Perform basic troubleshooting of the network devices such as routers and switches etc
Install/configure, maintain and troubleshoot telephone reporting and paging system
Configure and install operating systems, desktop applications including MS Office Suite, and other applicable network software
Add/remove/maintain users in Active Directory, M365, SharePoint, and set the permission levels as applicable
Ensure desktop computers interconnect seamlessly with diverse systems including EMR/ PM, Accounting, Payroll, Reporting, Addiction Management System, file servers, email servers, SharePoint, and any other systems used by Whitney Young Health
Provide user support and problem resolution for desktop computers, network access, E- mail, Web, and server based applications
Test and evaluate hardware and software to determine efficiency, reliability, and compatibility with existing systems
Train users on proper network, workstation, PC, and software/application use
Orientate new employees regarding WYH computing environment and security policies
Provide technical input to policies/procedures for installation, use, and maintenance of computers, networks, and peripherals
Recommend hardware and software for purchase
Install and terminate network wires for PC’s Printers and network devices
Plan, schedule, test, and implement computer disaster recovery
Perform Daily/Monthly system and data backup and check the integrity of the backed up data so it can be restored in case of a disaster
Plan, prioritize, schedule, track and implement customer support operations and maintenance involving central computer systems, networking, PCs, workstations, and Printers hardware/software requirements
Call back responsibilities as assigned
Demonstrates excellence in both internal and external customer service
Understands and is able to effectively communicate HIPAA compliance, corporate compliance and client confidentiality
Ensures and/or remains in compliance with local, state, and federal regulation, i.e. DHHS HRSA and NYSDOH, and all accreditation standards (e.g. Joint Commission and NCQA-PCMH)
Adheres to the National Patient Safety Goals as defined by the Joint Commission and Whitney M. Young Jr. Health Center
Completes other duties as assigned
Qualification
Required
Bachelor's degree in Information Technology
Five (5) to six (6) years' experience supporting Microsoft Windows network operating system desktop/laptop PCs, Antivirus, MS Office Suites, Practice Management, Payroll and Financial systems
Experience troubleshooting hardware issues and replacing hardware on servers, desktop and laptop PCs
Experience installing software, patches, updates on desktops and laptops
Extensive experience of troubleshooting network, software, peripheral hardware problems
Outstanding customer service skills to provide exceptional client support
Must be proactive, self-driven, and able to resolve problems with minimal direction and oversight
Must be able to work a flexible schedule including some weekends
Must be able to lift 50 lbs
Valid NYS driver's license and ability to travel between sites as needed
Preferred
Familiarity with HIPAA regulations, medical terminology, Healthcare, or financial and billing processes
Current professional certifications in relevant IT software, languages and technology
Benefits
Generous time off
Affordable health, dental and vision insurance
401k with safe harbor employer match
Tuition reimbursement
Term life insurance
Commuter benefits
And more!
Company
Whitney M. Young, Jr. Health Center
Established in 1971, Whitney M. Young, Jr. Health Center, Inc.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Robert S. Coyle, MBA-H, FACHE
Chief Operating Officer
Christina Buff Rajotte
Chief Development Officer
Company data provided by crunchbase