Hillendale Home Care · 20 hours ago
Staffing Manager (Home Care Services)
Marin County, CA
Full-time
Onsite
Entry, Mid Level
2+ years expHillendale Home Care is a home care agency working with senior care clients and caregivers. They are seeking a Staffing Manager to schedule and coordinate care for clients, ensuring caregivers have the necessary skills and training.
Assisted LivingElder CareHealth CareService Industry
Responsibilities
Manage Caregiver schedules by making daily adjustments in response to changes in client care needs and employee availability
Ensure caregivers possess the necessary training and skills as specified in the care plan and have received approval from the appropriate payer source(s)
Record and report client case information, including scheduling and staffing modifications, cancellations, call-outs, hourly rate variations, overtime and/or mileage, as well as any client complaints or concerns
Partner with the Client Care Management team to ensure constant and up-to-date communication when caregiving scheduling and services change
Track client hours of service usage in the CRM system and monitor and communicate any instances of over-usage
Verify all client authorizations for services are up to date and that the type of services provided align with the requirements of the payer
Proactively send informational correspondence to caregivers as needed
Participate in a rotational on-call schedule to support our on-call vendor to help resolve escalated staffing issues during non-business hours
Work cross-departmentally
Local travel up to 25% of the work week for field visits and community events
Qualification
Required
Associates Degree in general business or related field
2+ years of experience working in the home care or health care industry
Minimum of 1 year experience scheduling customer's services; preferably direct experience scheduling Caregiver shifts
Excellent communication skills and ability to engage with our caregivers and clients
Strong attention to detail and excellent time management skills
Strong proficiency with Google Suite apps (Google Docs, Sheets, Slides, Gmail)
Preferred
Bachelor's Degree a plus
Benefits
Healthcare benefits
401(k) plan
Paid time off
Company holidays
Company
Hillendale Home Care
Hillendale Home Care offers residence care services that include dressing aid, meal preparation, housekeeping, and medication reminders.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kathryn Allen
Chief Marketing Officer
Company data provided by crunchbase