Aramark Student Nutrition · 16 hours ago
Retail Portfolio Manager
Philadelphia, PA
Full-time
Onsite
Mid LevelAramark Student Nutrition is a company that focuses on enabling field operations and growth teams to be successful in the hospitality sector. The Retail Portfolio Manager will support field teams in assessing retail portfolio performance and identifying opportunities to meet customer expectations while fostering relationships with brand partners.
Food & Beverages
Responsibilities
In this role, you’ll be a key member of the Retail Strategy & Brand Partnerships Team within the larger Hospitality Enablement Group
The Retail Portfolio Manager will be responsible for supporting field teams in the assessment of overall retail portfolio performance and the identification of concept opportunities that address customer expectations and unique client location needs, as well as becoming a subject matter expert on the tools and resources that drive these efforts
The role must be familiar with both our Aramark-owned portfolio of Proprietary Brands – and the critical role they play in our overall brand offering – as well as our market-leading portfolio of 3rd Party partners that provide locations access to nationally recognized concepts
In addition to understanding current retail concepts in Aramark’s portfolio, when working on brand placement strategies it will be important to keep the pulse on market trends and emerging concepts
The role will support sourcing, contracting, training, and fostering relationships with new partners
This includes communicating the brand position, non-traditional offering and program value to internal teams
The Retail Portfolio Manager will understand and participate in the administrative process by which brands are identified, requested and approved via the Brand Dashboard & Activation Portal
This position will employ a customer-centric approach to working with various lines-of-business and key functional groups to understand unique challenges, focus on key priorities, present data-driven recommendations and collaborate on final solutions
While Collegiate Hospitality accounts for the majority of retail portfolio work to date, other lines of business are also accounted for including Workplace Experience, Healthcare and Destinations to name a few
The Manager will need the capacity to build relationships with both internal (operations, marketing, growth, legal, finance) and external (clients, brand partners) stakeholders while providing the highest level of customer service to our field-based account teams
The position requires strong business acumen and an ability to clearly communicate opportunities and recommendations with supporting data and market knowledge
Understand details of Aramark-owned Proprietary Brands, 3rd Party Brand Partnerships and Agreement Types, as well as the role each plays in the portfolio
Contribute to the development of key retail program resources such as the retail portfolio snapshot, category financial summary, new partner highlights / positioning, partner and process case studies and brand news communications
Participate in the development and management of the Retail Assessment / Retail Optimized Campus (ROC) project pipeline, schedule and field communications
Support all phases of the ROC process in collaboration with Enterprise, LOB and field teams to ensure timely and efficient execution
Understand the ROC process, tools and application
Contribute to account assessment tool improvements, including the adaptation of Collegiate Hospitality-focused resources in support of Healthcare, Senior Life and Workplace Experience
Own the 3rd Party ROC tool and champion ongoing development / evolution in support of Collegiate Hospitality needs – including evaluating if ROC tool administration can eventually be brought in-house
Collaborate with LOB marketing and finance to more directly include footprint mapping and the financial implications of suggested retail updates and modifications within the process
Partner with the Director, Retail Brand Placement & Emerging Partnerships to become a subject matter expert in conducting a Collegiate Hospitality Retail Optimized Campus project from start to finish
Lead the effort to document account impact of ROC-related recommendations with a particular emphasis on historic activity and performance results
Keep up-to-date on retail food industry trends with specific emphasis on brand performance at both an industry and Aramark-enterprise level
Compile brand-performance reports and brand news for access by select stakeholder groups
Learn and participate in the administrative process by which a brand moves from “requested” to “activated” in Aramark systems
Work across multiple lines-of-business and serve as a Retail Brand Portfolio expert in support of requests from field marketing, sales/retention, partners and account leadership
Closely collaborate with Aramark accounts and partners on specific account-based inquiries and engagements
Manage all aspects of initial brand education to non-traditional markets and agreement reviews in collaboration with the broader retail strategy and legal teams
Perform necessary tasks to ensure that brand process activities are executed accurately and all records and data are complete for both internal and external stakeholders
This may include agreement support, coaching through the BDAP process, training, customer service/account trouble shooting and ensuring success for all parties
Performs related duties and special projects as assigned
This role may require travel of up to 30% (more in the beginning)
Qualification
Required
Understand details of Aramark-owned Proprietary Brands, 3rd Party Brand Partnerships and Agreement Types, as well as the role each plays in the portfolio
Contribute to the development of key retail program resources such as the retail portfolio snapshot, category financial summary, new partner highlights / positioning, partner and process case studies and brand news communications
Participate in the development and management of the Retail Assessment / Retail Optimized Campus (ROC) project pipeline, schedule and field communications
Support all phases of the ROC process in collaboration with Enterprise, LOB and field teams to ensure timely and efficient execution
Understand the ROC process, tools and application
Contribute to account assessment tool improvements, including the adaptation of Collegiate Hospitality-focused resources in support of Healthcare, Senior Life and Workplace Experience
Own the 3rd Party ROC tool and champion ongoing development / evolution in support of Collegiate Hospitality needs
Collaborate with LOB marketing and finance to more directly include footprint mapping and the financial implications of suggested retail updates and modifications within the process
Partner with the Director, Retail Brand Placement & Emerging Partnerships to become a subject matter expert in conducting a Collegiate Hospitality Retail Optimized Campus project from start to finish
Lead the effort to document account impact of ROC-related recommendations with a particular emphasis on historic activity and performance results
Keep up-to-date on retail food industry trends with specific emphasis on brand performance at both an industry and Aramark-enterprise level
Compile brand-performance reports and brand news for access by select stakeholder groups
Learn and participate in the administrative process by which a brand moves from 'requested' to 'activated' in Aramark systems
Work across multiple lines-of-business and serve as a Retail Brand Portfolio expert in support of requests from field marketing, sales/retention, partners and account leadership
Closely collaborate with Aramark accounts and partners on specific account-based inquiries and engagements
Manage all aspects of initial brand education to non-traditional markets and agreement reviews in collaboration with the broader retail strategy and legal teams
Perform necessary tasks to ensure that brand process activities are executed accurately and all records and data are complete for both internal and external stakeholders
This role may require travel of up to 30% (more in the beginning)
Company
Aramark Student Nutrition
We take great pride in creating the ideal environment where your students can grow and succeed.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ambur Davis
Talent Acquisition Partner
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