Oxford Solutions · 2 months ago
Customer Support Specialist- Bilingual Vietnamese
Pittsburgh, PA
Full-time
Onsite
New Grad, Entry Level
$22/hr - $22/hrOxford Solutions has a contract-to-hire opening for a Customer Support Specialist with bilingual fluency in Vietnamese and English to join our client’s online healthcare team. The role involves answering inbound calls, resolving inquiries, and providing support for healthcare programs while maintaining patient confidentiality.
ConsultingInformation TechnologyStaffing Agency
Responsibilities
Answer inbound calls and resolve patient, doctor, and insurer inquiries
Provide accurate support for healthcare and pharmacy programs; triage when needed
Document call information and maintain confidentiality of patient data
Use knowledge base tools and follow company protocols
Meet performance targets and contribute to improving patient experience
Stay current on product updates and process changes
Qualification
Required
Bilingual fluency in Vietnamese and English (language assessment required)
High school diploma or GED; Bachelor's degree preferred
Customer service or inbound call center experience required
Strong verbal/written communication and technical aptitude
Team-oriented with strong problem-solving skills
Able to work varied shifts, including rotating Saturdays
Preferred
Bachelor's degree preferred
Healthcare or pharmacy background strongly preferred
Company
Oxford Solutions
Oxford Solutions is a staffing and recruiting company that offers IT consulting services.
Founded in 1998
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-04-15
Company data provided by crunchbase