State of Florida · 1 day ago
OPS CUSTOMER SERVICE REPRESENTATIVE - 40090056
Miami, FL
Full-time
Onsite
Entry Level
$17/hr - $17/hr
1+ years expThe State of Florida is dedicated to supporting its economy and workforce, and they are seeking an OPS Customer Service Representative. In this role, you will assess customer needs, provide services and referrals, evaluate applicants, and maintain relationships with employers to facilitate job placements.
Government Administration
No H1B
Security Clearance Required
Responsibilities
Interview and assess customer needs and provide service or referral as appropriate
Evaluate education, training and experience and register applicants
Provide instructions and assistance to customers utilizing the Information System and other computer data programs
Refer customers to job openings, training opportunities and other employment related services; determine potential eligibility for and/or participation in special programs
Refer customers to individual or group counseling/guidance services; provide employability skills, labor market information and refer to supportive services as needed
Record information in writing or by computer
Process job orders using information from employers to compile job descriptions; accurately code each opening by occupation and industry; and file search job orders for qualified applicants adhering to veterans' preference and mandated Federal Contractor requirements
Monitor job openings and verify referral results with employers
Make calls to employers to promote office program and make job development contacts when appropriate
Provide personalized services for Recruiting Agreement employers and maintain interest card files
Arrange and schedule testing employer's request
May administer and score the General Aptitude Test Battery
Qualification
Required
Knowledge of the principles and techniques of effective communication and the ability to communicate clearly and effectively in individual and group settings, both verbally and in writing
Knowledge of the methods of data collection
Knowledge of the principles and techniques of effective customer service and the ability to provide excellent customer service
Ability to establish and maintain effective working relationships with others
Ability to understand and apply applicable rules, regulations, policies and procedures
Ability to conduct effective interviews
Ability to deal with the public in a tactful, courteous and effective manner
Ability to record, collect, evaluate and analyze data
Ability to work independently by planning, organizing and coordinating work assignments
Ability to listen effectively
Ability to read and understand reports, documents and other written materials
Ability to utilize problem-solving techniques
Ability to work relatively independently at times and with supervision as needed
Ability to make presentations in group or individual settings
Ability to work effectively as part of an interorganizational team
As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records
Occasional local travel throughout the county and/or frequent travel outside of the county may be required, which may necessitate the use of a personal vehicle
The incumbent must possess or obtain Tier 1 certification as a Workforce Professional within one (1) year of employment in the position
Preferred
A High school diploma from an accredited college or university and/or 3 years' experience in customer service, sales, marketing or career coaching
At least one year of Professional or nonprofessional experience in area related to customer service
Benefits
State Group Insurance coverage options+ ( health, life, dental, vision, and other supplemental option )
Ongoing comprehensive training provided
Career Growth
Highly skilled, professional environment
Company
State of Florida
The State of Florida is an online telephone and email directory for state government agencies and employees in Florida.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Richard Herstein, MD, MHA, MBA
Chief Hospital Administrator (CEO) and Chief Medical Officer (CMO)
Jimmy Patronis
Chief Financial Officer
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