Charlotte Hornets · 7 hours ago
Arena Ticketing Intern
Charlotte, North Carolina, United States
Internship
Onsite
Intern
$15/hr - $15/hrHornets Sports & Entertainment (HSE) is a leading sports and entertainment organization dedicated to excellence both on and off the court. HSE is seeking an Arena Ticketing intern to gain hands-on experience and support the Arena Ticketing team with daily operations, providing valuable insight into the industry.
Media and EntertainmentSportsSports Leagues and Teams
Responsibilities
Develop proficiency in the Ticketmaster system, including TM Host, TM1 and Archtics to support ticketing operations
Assist with processing single-event sales, group sales and luxury suite sales
Provide accurate information on ticket availability, pricing, seating configurations, arena policies and upcoming events
Educate fans on mobile ticketing processes, troubleshoot issues and provide technical support as needed
Verify and scan tickets to ensure authenticity and confirm the correct event, date and time
Resolve ticketing-related issues professionally and efficiently to enhance fan experience
Maintain detailed and accurate records of all ticket sales and reconciliation processes
Participate in the full internship program, including workshops, speaker series, job shadowing opportunities and collaborate on intern projects
Perform other duties as assigned
Qualification
Required
High School Diploma/GED and interest in working in events and/or sports management
Male collegiate basketball players must have exhausted their NCAA eligibility before participating in the HSE internship program
Must be 18 years of age or older
Must pass criminal background check
Ability to work days, nights, weekends and holidays as needed
Ability to stand for extended periods of time, bend and perform other duties
Must be able to lift up to 50lbs or push up to 70lbs unassisted
Strong customer service skills desired
Company
Charlotte Hornets
The Charlotte Hornets is a professional basketball team platform and is part of the NBA's Southeast Division.
Founded in 2003
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ronnie Bryant
SVP and Chief Information Officer
Alma Angeles-Parvaz
Vice President, Partnerships
Recent News
Sports Business Journal
2025-11-08
2025-11-08
Sports Business Journal
2025-11-05
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