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NWS · 9 hours ago

Customer Service Representative

Greensboro, NC

Full-time

Onsite

New Grad, Entry Level

NWS is a company that empowers service providers, integrators, contractors, and organizations of all sizes to stay ahead of the curve. The Customer Service Representative plays a critical role in strengthening customer relationships and ensuring operational continuity by managing the order flow process and collaborating with various internal teams.

LogisticsTelecommunicationsWireless

Responsibilities

Execute and manage all open orders and related communications to ensure inside and outside sales teams have the information needed to deliver timely quotes, secure optimal pricing, and ensure on-time order fulfillment

Develop and maintain order tracking systems for large-scale customer projects, manage internal order processing, and provide regular updates to both internal teams and customers on a weekly, bi-weekly, or as-needed basis

Oversee the dropship warehouse operations by processing sales team quotations, managing purchase orders, receiving materials into the system, and reconciling orders based on vendor invoices

Serve as the primary point of contact between the sales and operations teams, coordinating with the warehouse on incoming and outgoing shipments, resolving inventory issues, and ensuring seamless internal communication

Serve as the primary liaison with customers throughout the order lifecycle, providing updates on order confirmations, backorders, and shipment tracking

Qualification

Order managementCustomer communicationSupply chain supportInventory managementTeam collaboration

Required

Strong communication skills to liaise with customers and internal teams

Ability to manage and execute open orders and related communications

Experience in developing and maintaining order tracking systems

Proficiency in managing internal order processing

Capability to provide regular updates to internal teams and customers

Experience in overseeing warehouse operations and processing sales team quotations

Ability to manage purchase orders and reconcile orders based on vendor invoices

Experience in coordinating with warehouse on incoming and outgoing shipments

Ability to resolve inventory issues

Experience in providing updates on order confirmations, backorders, and shipment tracking

Company

NWS

Founded in 2012, NWS is a Master Distributor of Digital Infrastructure and Telecom Solutions, serving the full breadth of Broadband and Mobility markets.

Founded in 2012

Greensboro, North Carolina, USA

51-200 employees

https://nwsnext.com/

Funding

Current Stage

Growth Stage

Total Funding

$35M

Key Investors

CIT Northbridge Credit

2024-06-18Debt Financing· $35M

Leadership Team

Xavier D. Williams

Chief Executive Officer

Adrian Alday

Chief Financial Officer

Recent News

Morningstar, Inc.

Network Wireless Solutions (NWS) Welcomes Louis Hutchinson as President and Chief Revenue Officer, and John Oppold as Chief Financial Officer to Accelerate Growth and Innovation

2025-02-25

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