Jack Henry · 20 hours ago
Senior Analyst: Client Services
United States
Full-time
Remote
Senior Level
6+ years expJack Henry is a technology company that aims to redefine how community banks and credit unions connect with their clients. They are seeking a Senior Client Services and Financial Institution Analyst to provide consulting and software solutions to financial institutions, focusing on budgeting, reporting, and compliance.
BankingEnterprise SoftwareFinancial Services
Responsibilities
Provides telephone consultation and support services to CXO level customers. Consults customers in analyzing and interpreting data to increase accuracy of results, make informed decisions and determine optimal risk levels
Provides customer consultation on complex banking concepts
May perform and/or manage complex customer installations. Engages customer in consultative dialogue for the purpose of collecting and interpreting key customer financial data
Completes projects, including but not limited to, risk analysis, financial model validations and core deposit studies
Assists customers in interpretation of financial models
Maintains customer databases with pertinent information for the purpose of identifying specific contacts. Logs all client activity related to support, financial analysis and report generation, etc
Communicates customer feedback and requests for additional functionality to product development
Encourages and solicits customer referrals. Acts as a subject matter expert to Sales
Acts as primary resource for other Client Services Analysts and assists with complex customer problems or projects
Acts as a resource for other product lines
May assist less experienced peers
May provide additional product/service-specific support in the following areas:
Assists in product development by testing new software releases. Documents all phases of system operations
Conducts customer or internal training sessions, delivers Board or ALCO presentations, writes white papers and/or speaks at industry trade events
Coordinates and provides monthly/quarterly updates to all service bureau and monthly administrative customers
May perform other job duties as assigned
Qualification
Required
Minimum of 6 years of experience in Financial Institution or FinTech asset liability management, finance, banking, data analysis, accounting, audit or treasury management
Preferred
Bachelor's degree in Accounting, Finance, Business Administration or related field
Experience in ALLL/CECL (Allowance for Loan and Lease Losses / Current Expected Credit Losses)
Experience with the implementation, maintenance, or troubleshooting of technical products/systems
Benefits
Comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.
Company
Jack Henry
Jack Henry (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens the connections between people and their financial institutions through technology and services that reduce the barriers to financial health.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1985-11-20IPO
Leadership Team
Greg Adelson
Chief Executive Officer
Kevin williams
CFO
Recent News
2026-01-16
2026-01-13
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