UCSF Health · 1 day ago
Ambulatory Practice Coordinator - Walnut Creek
Walnut Creek, CA
Full-time
Onsite
Mid Level
4+ years expUCSF Health is a patient-focused organization dedicated to enhancing health and well-being through patient care, research, and education. The Ambulatory Practice Coordinator is responsible for supporting practice operations and customer service, acting as the public face of the practice and ensuring efficient communication between medical staff and departments.
BiotechnologyEducationHealth CareHospitalMedical
Responsibilities
Represent the administrative team as the public face of the Practice
Work closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts
Provide support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing
Maintain all routine clerical operations and communications
Adhere to the UCSF House and Telephone Standards and be sensitive to the needs of patients, staff and providers at all times
Work closely with others and be flexible in dealing with changing priorities
Synthesize knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of daily activities
Provide excellent customer service and facilitate the accuracy of information flow between medical, hospital staff and departments to maximize unit efficiency
Qualification
Required
Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable
Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel)
Proven ability to navigate through multiple patient records systems
Able to sit at a computer terminal with telephone headphones for extended period of time
Ability to analyze situations, prioritizes, and develops solutions and makes recommendations
Ability to work with minimal supervision
Ability to use good judgment and work independently, at times under the pressure of deadlines
Ability to access situations prioritizes workload, develop solutions and make recommendations
Excellent customer service and communication/interpersonal skills, both over the telephone and directly
Able to sit at a computer terminal with telephone headphones for extended periods of time
Basic math skills required
Proven ability to deal with a wide variety of individuals
Ability to deal sensitively and effectively with patients
Excellent organizational and problem-solving skills
Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents
Demonstrated administrative/office coordination skills
Demonstrated knowledge of medical practice terminology
High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience
Preferred
Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services
Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three
Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred
Prior experience with EPIC
Company
UCSF Health
UCSF Health offers healthcare services in the areas of cancer, heart disorders, neurological disorders, organ transplants, and more.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Elizabeth Engel
Vice President and Chief of Staff to the CEO
Suresh Gunasekaran
President & Chief Executive Officer
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-05
Medical Xpress - latest medical and health news stories
2025-11-20
News-Medical.Net
2025-11-20
Company data provided by crunchbase